Robert Orzel

Email: abphil@r.postjobfree.com

Address: *** ***** ******** ***

City: Lindenhust

State: NY

Zip: 11757

Country: USA

Phone: 631-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Orzel

621 North Wellwood Ave, Lindenhurst, NY 11757

Home: 631-***-**** - Cell: 917-***-**** : abphil@r.postjobfree.com

Career Overview

Accomplished IT professional with over 30 years of IT experience committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

Qualifications

Team building/leadership

Solid knowledge of mainframe technologies CICS, JCL, JES2, TSO, VSAM

Experience with Disaster Recovery Planning

Experience with IT Operations compliance auditing

Strong problem solving/troubleshooting skills

Document management

Proficient in mainframe and open system scheduling

Vendor relationship management

Technical Skills

Skills

Mainframe operating systems Z/OS, OS/390 platforms

CICS, TSO, JES2, JCL, VSAM,

TCP/IP, SNA communication protocols

Windows under various operating systems

Document Management utilizing EMC Documentum

Project Management

Mainframe/Open System scheduling ZEKE/ZENA

CA-VIEW, CA-DELIVER

Working knowledge of COBOL

Work Experience

Information Systems Supervisor

January 2001 to July 2012

Bank Hapoalim - New York, New York

Directs and oversees the total operation of Computer Center including all three shifts

Prioritizes jobs to optimize system use and ensures that scheduled jobs are entered into system for processing

Participates in development and administration of department policies and procedures, as assigned

Researches, analyzes and presents information and recommendations to upper management regarding the configuration and acquisition of hardware, software and telecommunications equipment

Maintains mission critical document management applications including daily upgrades and responsible for all major upgrades

Analyzes operations hardware/software problems and assigns responsibilities for specific task completion and project deadlines

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

Confers with and recommends changes to users (i.e. programmers, analysts, or users) to identify and resolve processing problems

Responsible for ensuring that user needs and production schedules are met on all shifts

Operations Assurance Supervisor

August 2000 to December 2000

TIAA CREF - New York, New York

Responsible for the supervision of the 24x7 Operations Technical Services Unit

Analyzed work flow/procedural problems and devise solutions

Communicate, coordinate and act as Production Processing Liaison with other within and external to the Production Processing Division with regards to problem resolution and major Corporate projects.

Responsible for managing the escalation process through problem resolution

Analyze and access effect on production environment of parallel costs and implementation of modifications/additions to system applications relating to operations software products and operations technical and resource issues

Planned, coordinated and oversaw unit training for Operations Technical staff as well as recommend level of training for staff outside the unit

Communicate with upper management on all project status's, staff progress and production status

Responsible for the level of quality assurance for workload management, JCL/PROCS/PARMS and all libraries

Developed the framework for trend analysis within the Problem/Change management project

Responsible for maintaining all distributed platform applications running under various PC operating systems including VSS, Outlook, Word, Excel, Powerpoint, Peregrine and others

Technical Support Lead

April 1999 to August 2000

Mobius Management Systems - Rye, New York

Provide technical support for customers who use a multitude of Mobius applications for data archival and retrieval. These applications must be able to support platforms including desktop, server and mainframes

Responsible for 24 hour on call service during the week and weekends for technical support of customers

Ability to recreate customers platform in a test environment to troubleshoot customers problems or errors

Working knowledge of MVS JCL, utilities, TSO, VSAM and communication protocols such as TCP/IP and SNA

Responsible for supporting all Client/Server PC applications running on Windows 95, 98 and NT

Assisted in supervision of 5 Customer Support Reps

Customer Service Manager

March 1995 to April 1999

American Asset Recovery - Syosset, New York

Supervised staff of four customer service representatives

Responsible for generating new customers

Utilizing interactive computer software, install, maintain and update all company software applications including Windows 95/98

Viewed and appraised commercial furniture and computer equipment for purchase

Owner/Proprietor

August 1992 to February 1995

The Press Club - Binghamton, New York

Responsible for the day to day operations in managing a restaurant

Ordering of all inventory and stock

Keeping of accounts receivable, accounts payable and payroll

Conducted personnel evaluations and responsible for hiring staff

Director of Operations

August 1986 to May 1992

Nova Data Systems - Port Washington, New York

Supervised staff of fourteen employees consisting of programmers, technicians and customer service representatives

Acted as medical consultant liaison to medical practitioners

Responsible for all system configurations proposed to perspective clients

Monitored all ordering of computers and peripherals

Conducted personnel evaluations and responsible for hiring new staff

Actively involved in system design and ongoing modifications to software as mandated by insurance companies

Mainly responsible for converting Nova's proprietary software from Data General Cobol to run primarily on windows utilizing Novell for multi user

Senior Programmer Analyst

June 1980 to August 1986

Our Lady of Lourdes Hospital - Binghamton, New York

Supervised over entry level programmers and analysts

Involved in project and software planning

Design, analyze and implement new and existing financial systems

Modified existing code to fulfill users requests

Utilized IBM PC's and various windows software applications

Prepare formal program documentation detailing component programs, their functions and interfaces

Computer Operator

September 1979 to February 1980

International Business Machines - Binghamton, New York

Operate IBM 370/168 and 3033 mainframe and control digital computer equipment with a console device and/or auxiliary control panel

Prepare computer for program processing

Print and distribute computer generated output

Education and Training

Broome Community College

Binghamton, New York, USA

Computer Science

Associate of Science

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