Post Job Free

Resume

Sign in

Customer Service Management

Location:
Davis, CA
Posted:
November 11, 2012

Contact this candidate

Resume:

**** ****** **** ***. ***. **** Davis, CA *****

WAYNE LEIGHTY 530-***-**** abphcn@r.postjobfree.com

EDUCATION

University of California, Davis (GPA: 3.98) 2006 2011

PhD, Sustainable Transportation Energy Program (GPA: 4.0) 2011

MBA, Graduate School of Management 2010

MS, Transportation Technology and Policy (GPA: 4.0) 2008

MS, Agricultural and Resource Economics (GPA: 3.98) 2008

Brown University, Providence, RI (GPA: 3.95) 1997 2001

BS, Environmental Science (GPA: 4.0)

BA, Economics (GPA: 4.0)

Whitman College, Walla Walla, WA Spring 1999

National Outdoor Leadership School (NOLS) Spring 1997

Geothe German Language Institute, Freiburg, Germany Fall 1996

Juneau-Douglas High School, Juneau, Alaska 1992 1996

EXPERIENCE

High Potential MBA Intern, Commercial Excellence, Shell Chemical, Houston, Texas Summer, 2009

Led development of case studies of unique contracts for a successful global training program

Wrote sales channel selection guidance for all Shell Chemicals business units

Managed user perception survey for upgrade of customer relationship management system

Chief of Staff, Alaska State Senator Gretchen Guess, Juneau, Alaska 2003 2006

Major Successes

Collaborated with a small team to analyze a $25 billion natural gas pipeline contract and advise

legislators on the decision to continue negotiations

Served as key advisor to the Senator on major changes to oil and gas tax laws passed in 2006

Brokered compromise with legislators and stakeholders on identity theft legislation passed in 2008

Major Responsibilities

Developed policy through discussion of critical principals with the Senator, collaborated with

legal staff to draft bills, and authored sponsor statements to explain bills to legislators and press

Rapidly analyzed legislation and compiled background research to brief the Senator prior to votes

Authored opinion editorials and press releases published in statewide newspapers; advised the

Senator on issues related to natural resources, state affairs, and judiciary committees;

promoted from Legislative Aide to Chief of Staff in June, 2005

General Manager, Auk Ta Shaa Discovery, Juneau, Alaska 2002 2003

Increased profit 20% through operational efficiency and aggressive sales of high-margin products

Developed a supportive culture of teamwork among a staff of 15 serving 9,000 clients to deliver

outstanding service quality and a perfect safety record

Facilitated the transition during a change in partial ownership that quadrupled profits

Research Analyst, Industrial Economics, Inc., Cambridge, MA 2001 2002

Created a flexible model of environmental damage cost that won an $11 million settlement

Researcher, USDA Forest Service, Forestry Sciences Lab, Juneau, Alaska Summer 2000

Estimated carbon stock and projected carbon flux monetary value for the Tongass National Forest

Course Development, Environmental Issues, Brown University, Providence, RI Spring 2000

Revised the course reader and developed section activities and homework assignments

Teaching Assistant, Environmental Issues, Brown University, Providence, RI 1999 2000

Led weekly sections, developed section activities, wrote paper topics, graded papers and exams

WAYNE LEIGHTY

abphcn@r.postjobfree.com 335 42nd Street Apt. B, Oakland, CA 94609 530-***-****

Guide, Auk Ta Shaa Discovery & Alaska Discovery, Inc., Juneau, Alaska 1996 2000

Managed and led successful whitewater rafting, canoeing, and sea kayaking expeditions in Alaska

Contributed to company success through teamwork with guide staff to provide outstanding

customer service before, during, and after each trip

AWARDS AND ACHIEVEMENTS

University of California, Davis

Newberry Distinguished Fellowship for Leadership 2010

One per year at the UC Davis Graduate School of Management, $8,500

Beta Gamma Sigma International Honor Society recognizing business excellence 2010

Outstanding Student of the Year, UC Davis Sustainable Transportation Center 2009

One per year at UC Davis; approximately 50 nationwide

Outstanding Masters Thesis Award, UC Davis Institute of Transportation Studies 2008

One per year at UC Davis

Emerging Venture Analyst, UC Davis Energy Efficiency Center 2008

One of 10; accelerating development and commercialization of energy-efficient technologies

Dean s Fellowship, UC Davis Graduate School of Management 2008

One of six full scholarships for entering MBA students

Green Technology Entrepreneurship Academy, Incline Village, Nevada 2008

One of 50 international participants

Eno Transportation Foundation, Leadership Development Conference 2008

One of 19 nationwide

Chevron Graduate Fellowship, UC Davis Institute of Transportation Studies 2007

One per year at UC Davis; $10,000

Outstanding Student of the Year, honorable mention, UC Davis Sustainable Trans. Center 2007

Graduate Automotive Technology Education (GATE) Fellowship, UC Davis 2006 2008

One of four at UC Davis; covers tuition, fees, and stipend

National Science Foundation Graduate Fellowship, honorable mention 2006

Brown University

Magna Cum Laude with six Academic Departmental Honors 2001

Susan Colver Rosenberger Prize for Environmental Studies 2001

Member of Sigma Xi honor society in pure and applied science 2001

Member of Omicron Delta Epsilon honor society in economics 2001

One of 24 Royce Fellows at Brown University 2000

One of five Faculty Scholars at Brown University 2000

PUBLICATIONS

Leighty, W.W., S.P. Hamburg, J. Caouette (2006) Effects of management on carbon sequestration

in forest biomass in southeast Alaska, Ecosystems, 9(7), 1051-1065.

Leighty, W.W., C. Yang, J. Ogden (2007) Advanced ICE Vehicles: an assessment of the technologies

for next generation vehicles, Advanced Energy Pathways (AEP) Project, Task 4.1 Technology

Assessments of Vehicle Fuels and Technologies, Public Interest Energy Research (PIER) Program,

California Energy Commission.

Lin, C.-Y. C., W.W. Leighty (2007) Government Leasing Policy and the Multi-Stage Investment

Timing Game in Offshore Petroleum Production, International Association for Energy Economics,

North American Conference, Houston, Texas, 16-19 September, 2007.

Silvis, J., W.W. Leighty, A. Karner (2007) Folk Quantification of Transportation Energy: an initial

investigation of perceptions of automobile energy use, Institute of Transportation Studies,

University of California, Davis, Research Report UCD-ITS-RR-07-22.

WAYNE LEIGHTY

abphcn@r.postjobfree.com 335 42nd Street Apt. B, Oakland, CA 94609 530-***-****

Leighty, W.W. (2008) Modeling of Energy Production Decisions: an Alaska Oil Case Study, Institute

of Transportation Studies, University of California, Davis, Research Report UCD-ITS-RR-08-26.

Yang, Christopher, D. McCollum, R. McCarthy, W. Leighty (2009) Meeting an 80% reduction in

greenhouse gas emissions from transportation by 2050: A case study in California, Transportation

Research Part D: Transport and Environment, 14(3), 147-156.

Leighty, WW. (2009) Repowering California Wind: Benefits and Barriers, working paper, University

of California at Davis.

Leighty, WW., J. Ogden, C. Yang (2009) 80in50 Path Analysis: Getting to 80% Reduction in

Transport-related Greenhouse Gas Emissions in California by 2050, working paper, University of

California at Davis.

Leighty, WW. and Meier, A. (2009) Short-term Energy Conservation in Juneau, Alaska, working

paper, University of California at Davis.

PRESENTATIONS

Leighty, W.W. Alaska Natural Gas Pipeline. Presented to: Sustainable Transportation Energy

Program Seminar, Institute of Transportation Studies, University of California at Davis, 13 February,

2007.

Leighty, W.W. Government Leasing Policy and the Multi-Stage Investment Timing Game in Offshore

Petroleum Production. Presented to: the 2007 International Association for Energy Economics,

North American Conference, in Houston, Texas, 16-19 September, 2007.

Leighty, W.W. Modeling of Production Decisions in Energy Markets: an Alaska Oil Case Study.

Presented to: Sustainable Transportation Energy Program Seminar, Institute of Transportation

Studies, University of California at Davis, 4 March, 2008.

Guest Lecture, Energy Efficiency: Understanding the Other Side of the Meter at UC Davis, Professor

Alan Meier, April 30, 2009.

Leighty, WW. 80in50 Path Analysis: Getting to 80% Reduction in Transport-related Greenhouse Gas

Emissions in California by 2050. Presented to: California Air Resources Board, 21 May, 2009.

Leighty, W.W. Short-term Electricity Conservation in Juneau, Alaska Presented to: Sustainable

Transportation Energy Program Seminar, Institute of Transportation Studies, University of California

at Davis, 26 January, 2010.

SKILLS, INTERESTS & ACTIVITIES

Conversion of alternative fuel vehicles: one battery-electric and two waste cooking oil

Microsoft Office, Adobe Pagemaker, ArcInfo, ArcView, SAS, STATA, Matlab, GAMS, Gretl

Whitewater kayaker and rafter, sea kayaker, rock climber, mountain biker, skier, snowshoer,

swimmer, ultimate frisbee player, soccer player, runner, hockey player, cyclist, sailor



Contact this candidate