Manager Quality
Resume:
Title:Resident Manager/Registration Manager/Recruitment Officer
abphch@r.postjobfree.com
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: NC
ZIP:
CANDIDATE ID: 2924676
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 919-***-****
EMAIL: abphch@r.postjobfree.com
HOMEPAGE:
COMMENTS:
HOTTEST SKILLS: product, liability, audit, inventory, lease, purchasing, market,
marketing, profit, strategic, chemist, chemistry, emergency, injection, membrane, mold,
osha, profit, restructuring
REVISION: 08-SEP-02
RESUME:
NAME: JOHN HONEYCUTT
ADDRESS: 109 HUDSON ST.
RALEIGH, NC 27608
CITY:
STATE:
ZIP:
COUNTRY:
CANDIDATE ID: NA
EXPERIENCE: Not Entered
DESIRED POSITION: Not Entered - See Resume
WILL RELOCATE: Not Entered
US CITIZENSHIP: YES
JOB WANTED:
EDUCATION: Not Entered
RATE NEEDED: Not Entered
TELEPHONE: 919-***-****
EMAIL:
HOMEPAGE:
COMMENTS:
HOTTEST SKILLS:
JOHN HONEYCUTT
109 HUDSON ST.
RALEIGH, NC 27608
abphch@r.postjobfree.com
Professional Summary
Certified Quality Manager and Auditor with experience in technical
management of the Quality System. Demonstrated success implementing
ISO 9000 and Total Quality Management. Strong Failure Analysis and
Reliability Engineering background in the computer industry.
Education
BA
Chemistry, Biology, Macalester College, St. Paul, MN ASQC Certified
Quality Manager ASQC Certified Quality Auditor Total Quality
Management Executive Seminar, 3M Corporation Total Quality Management
Facilitator Seminar, Memorex Telex Internal Training Team
Facilitation, Memorex Telex Internal Training UL Safety Standard 1950,
Underwriters Laboratories
Quality Assurance Manager
Managed Quality Assurance Group, responsible for all aspects of the
Quality function, including Reliability Engineering, Component
Engineering, Manufacturing Product Assurance Engineering, Auditing,
Supplier Quality, and Organizational Development.
Led a successful effort to obtain ISO 9002 registration for computer
manufacturing and distribution facilities. Served as lead auditor for
internal and supplier site audits.
Initiated and drove effort to improve Order Integrity defect rates,
based on customers' complaints. Crossfunctional improvement plan
modified production procedures, reduced monthly complaints from 95 to
less than 10.
Pioneered Cycle Time Analysis to improve discrepant material returns
process. Turnaround time dropped from 21 days to 3 days. Inventory was
reduced by $700,000.
Created standing, crossfunctional, Process Improvement Teams to bring
design, assembly, purchasing and other key personnel to focus on
process barriers. Significant improvements in product quality, process
efficiency, and employee involvement resulted.
Reliability and Failure Analysis Manager
Managed Reliability and Failure Analysis Laboratories responsible for
qualifying all inhouse designs, purchased components, and
subassemblies. Qualified monitors, personal computer motherboards and
features, performed factory and field failure analysis.
Introduced innovative reliability engineering protocol for design
analysis of a major personal computer product line. Isolated many
design defects, improving field reliability by 30% compared to
previously released products. Protocol became standard for all
products.
Implemented a disciplined test plan system for all reliability and
qualification activity. Managed these test plans for internal
qualifications and monitoring qualification activities performed by
suppliers.
Leadership
Chaired the team to rewrite the Product Life Cycle Process. Defined
responsibilities and administrative controls to organize and speed
product introductions.
Led in a collaborative design effort with a major keyboard vendor to
replace a defective design, based on my detailed failure analysis of
the original product. Specified performance and acceptance criteria to
prove reliability of new design.
Chaired interdepartmental team for the controlled introduction of
noclean solder flux in three wave solder process lines. Received a
merit award for this achievement, citing annual cost savings exceeding
$1.2 million in waste reduction.
Implemented a Change Management plan to transition company through
major change of strategic direction and downsizing
Initiated and implemented OSHA Hazardous Materials RighttoKnow program
plantwide as sole responsible engineer. Created purchasing control
system for 800 chemicals. Wrote all training materials, monitored
program compliance.
Technical Achievements
Determined from field failure data that memory for server products was
incorrectly specified, causing failures and installation delays.
Respecified memory reduced failures, saving $465,000 annually.
Negotiated with vendor, who replaced memory worth $375,000.
Produced industryleading connector specifications based on extensive
analysis of connector failures. Connector failures at customer sites
decreased dramatically.
Produced a verifiable model for recording head static friction causing
data disk destruction, using electron microscopy. Received a merit
award for solving this important problem.
Developed an automated process control system for simultaneous
measurement of thickness and composition of plated metal layers by
Xray Fluorescense. Produced and certified all standards.
Determined cause of failure in capacitive keyboard by making
microscopic measurements of membrane creep that occurred during
assembly. Forced vendor to produce a less sensitive, noncapacitive
design.
Proved insulation degradation in defective transformer windings by
thermal analysis. Vendor reimbursed my company $350,000 in field
replacement costs.
Community
Board of Directors of two nonprofit Community Theater Groups. Served
on United Way Funds Distribution Panel for Priority I agencies.
Employment History
Memorex Telex Corporation, Raleigh, NC (19841996
)
Product Quality Manager, PCs and Servers (
Reliability and Failure Analysis (
19891993) Senior
Component Engineer
(19841989
)
Peripheral Components, Inc
., Minneapolis, MN (19821984
)
Senior Scientist, Process Control Lab Supervisor
(19821984
)
Control Data Corporation, Minneapolis, MN (19781982)
Senior Scientist, Materials Lab Supervisor
(19781982)
Awards
Memorex Telex Marketing "Service to the Customer" Award (1996) Memorex
Telex Quality Cup Award Nominee (1996) Memorex Telex Merit Award for
implementing "Noclean" Solder flux Plantwide (1989) Control Data
Corporation Cost Savings Award (1981) Control Data Corporation Service
Award for emergency analysis of printed circuit board residue (1981)
Control Data Corporation Achievement Award for modeling the cause of
disk drive "Stiction" Problem (1980) Control Data Corporation Cost
Savings Award (1979)
Quality Management Skills
Excellent Oral and Written Communicator Applying Quality Principles to
Design, Production, Administrative, and Field Environments Effective
Team Leader ASQC Certified Quality Auditor ISO 9000 Implementation
Computer literate with analytical and office software Total Quality
Management Trainer
Technical Skills
Reliability Determination of Digital and Analog Electronic Assemblies
Failure Analysis of Electronic, Electromechanical, and Mechanical
Assemblies. Failure Analysis of Injection Molded Plastic Components.
Reliability Determination by Failure Mode Effects Analysis. Electron
Microscopy Chemical Analysis by Xray Microanalysis Chemical Analysis
by Inrared Spectroscopy
Explanations of Hypertext References
Cycle Time Analysis
Cycle Time Analysis creates efficiencies in repetitive business
processes by focusing on the time it takes to complete the cycle. All
prioritization is ignored other than timetocompletion and error rate.
In our application of this technique, smooth operating procedures were
created that eliminated the need for constantly expediting the most
urgent items. After about six months of persistent application, we
eliminated over two years' back inventory of discrepant goods, and
consistently maintained less than one month's backlog. These
techniques can be used for all business processes.
Process Improvement Teams
Process Improvement Teams were an effective application of J. Edward
Deming's "Quality Circles" to Memorex Telex's Manufacturing Operation.
Representatives of all departments concerned with design, assembly, or
materials met weekly to resolve problems that previously had gone
unrecognized.
Action items were tracked, and process barriers fell. Employee morale
rose. Defect rates and process times dropped.
Certified Quality Manager
The American Society for Quality Control certified Quality Managers on
the basis of a fourhour examination on the specified body of
knowledge. A member of the charter class of CQMs, I hold certificate
number 534.
Order Integrity
An Order Integrity error occurs when a shipment does not match the
order. For example, the wrong quantity, wrong accessory, or a missing
feature would be an order integrity error.
Customer complaints alerted us that the error rates were much too
high. I organized a team to analyze the root cause behind each error
and propose corrections. Over 30 different changes were made to the
assembly floor layout, product labeling, order printing, and the
assembly procedures to make the process selfcorrecting and less
errorprone.
Design Analysis
Our design analysis protocols were used for analog assemblies like
monitors and power supplies, and for digital assemblies like PC
motherboards. These tests were better predicters of production
failures and field lifetime than standard burnin or life tests. They
were also less costly.
To analog designs we applied the principles of component derating to
make certain that the power, temperature, current and voltage levels
were below specified maximums for long life. We also developed an
algorithm to estimate accurately the lifetime of electrolytic
capacitors. The algorithm was accepted by all of our vendors.
Digital designs were tested by analyzing signals to ensure all
timings, ringing, voltage and other variables were near the center of
the specification limits for each component. The results of this
analysis reduced the production and field failures to such an extent
that all engineering managers set this analysis as a standard before
product release.
Insulation Degradation
Insulation of the transformer windings failed early in the warranty
period. Using Thermal Analysis, we proved that the wire insulation
inside the failed transformer melted at a much lower temperature than
identical, new, transformers.
The vendor had already reached the same conclusion, but continued to
deny fault until our results conclusively proved early degradation of
the insulation.
Product Life Cycle Process
The Life Cycle Process was developed to coordinate planning for the
introduction of new products from the concept stage through design,
manufacturing, customer shipments, servicing, and end of life.
The process we devised used a set of interlocking plans from each
stakeholding group, coordinated by a program manager. Each group kept
its own schedule. The program manager was responsible for maintaining
the overall schedule, negotiating conflicting priorities, and
resolving problems.
Previously, the tasks required to introduce a product were performed
haphazardly, which resulted in delayed projects, tasks not performed,
and expediting of lastminute requirements.
Collaborative Design Effort
This effort was initiated after multiple failure modes of the
defective keyboards convinced my company and the vendor that a total
redesign was needed.
I acted as primary liason for my company through the design process,
specified all qualification activities, and oversaw the introduction
of the process into manufacturing. Parallel qualification tests were
performed under my supervision.
Change Management
Change Management was designed to prevent my company from floundering
during a major restructuring. The program was organized to provide
analytical tools for each functional group to organize its key
activities into distinct processes. The result of this activity was
streamlined, consistent business processes that eliminated confusion
about tasks and responsibilities.
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