Manager Management

William Lipchak

Email: abphal@r.postjobfree.com

Address: **** ****** ****** *****

City: Mechanicsville

State: VA

Zip: 23111

Country: USA

Phone: 804-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

William E. Lipchak

6439 Little Sorrel Drive

Mechanicsville, VA 23111

Home: 804-***-****

abphal@r.postjobfree.com

Over 30 years experience in Credit & Collections, Accounts Receivable, Cash Management, and Invoicing. Strong background in implementing change, establishing policies & procedures, and staff development. Excellent communication, interpersonal and presentation skills.

SERVICE PARTNERS LLC Richmond, VA 2002- 2012

National Credit Manager and Accounts Receivable Manager and Regional Credit Manager:

*Developed a set of operational best practices, policies and procedures leading to operational consistency throughout multi-company remote credit operations

*Responsible for development and execution of management reports to keep Corporate Executives, General Managers and Credit Managers up to date on all Credit and AR results

*Built a process for account setup, collections and dispute resolution that was adopted for all national accounts

*Managed all third party collection agencies, contract negotiations and development of service level agreements

*Effectively reduced third party agencies from 11 to 4 while increasing overall collections

*Managed attorney relationships for collection services as well as litigation

*Created a system to log and manage all bankruptcy filings and their related status

*Responsible for building the only department within the organization to function as one unit (18 Subsidiaries and 57 locations nationwide)

*Met monthly with CFO and Controller to review distribution company AR focusing on all accounts 60+ past due as well as potential bad debts

*Monitored Potential Bad Debt Reserve to GL Bad Debt Accrual

*Responsible for coordination of employee workload as well as general staff management to ensure consistent credit division coverage

HMS HOST Bethesda, MD 2000-2002

(Operator of Food/ Beverage, Merchandise, and Duty Free stores in Airports, Malls and Travel Plazas across the US)

Cash Brand Champion

*Responsible for development of cash room policies and procedures as well as the development of training manuals

*Ran a project to remodel the out of date cash rooms in existing locations as well as the development a design to be used for build from scratch leading to increased productivity through a more efficient layout

*Initiated National Account Pricing Program to reduce operating costs and improve delivery time and invoice processing

*Managed vendor relationships and Service Level Agreements for all vendors working on the National Account Pricing Program

This End Up Furniture Company Richmond, VA 1999-2000

Assistant Treasurer

*Responsible for Retail and Contract Accounts Receivable, Cash Management and Banking relationships, Private Label Credit Card Program and Third Party Collection programs.

AMF Bowling Products, Inc. Mechanicsville, VA 1997-1999

Manager Worldwide Credit, Collections & Accounts Receivable

*Managed Collection and A/R staffs for all domestic and international sales

Capital One Financial Corporation Richmond, VA 1996-1997

Senior Manager - Risk Operations

*Responsible for a staff of 72 Associates, including four managers, two floor supervisors and 68 collectors.

UPS Freight (formerly Overnite Transportation Co) Richmond, VA. 1995-1996

Director Credit & Collections

*Coordinated collection action for credit staff, managed third party outsourcing program and all third party payment programs

FedEx Ground (formerly Roadway Package System) . Pittsburgh, PA 1985-1995

PPG Industries Inc. Pittsburgh, PA 1979-1985

Bayer USA, Pittsburgh, PA 1978-1979

Dun & Bradstreet Incorporated Pittsburgh, PA 1975-1978

EDUCATION:

Bachelor of Science Degree, Business Administration- Clarion University, Clarion, Pennsylvania

Continuing Education:

Export Financing Seminar-American Export Training Institute;

Leadership and Communication-Capital One;

Associate Relations Training-Capital One;

Advanced Collector Skills-Willis Associates;

Leadership Training-Overnite Transportation Company;

Performance Management Training-Overnite Transportation Company;

Targeted Selection- Development Dimensions International;

Interaction Management-Development Dimensions International;

Situational Leadership-Leadership Studies, Inc;

Frontline Leadership-Roadway Package System Inc;

Public Speaking- PPG Industries Inc.

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