Customer Service Representative

Lashana Wooten

Email: ********@**************.***

Address:

City: Burgaw

State: NC

Zip: 28425

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Cape Fear Community College, Wilmington NC 1/2001 to 11/2012 (Psychology, Spanish, Wellness&Fitness)

Job History / Details:

Professional Profile

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skill Highlights

Administrative support

Strong communication and written skills

Employee training and development

Medical terminology

Interpersonal and customer relations skills

Data entry

Self-motivated, creative, flexible, reliable

Possess strong problem solving skills

Detail oriented

Ability to tactfully handle stressful/difficult situations

Core Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

March 2004 to June 2012

Blitz Research Wilmington, North Carolina

Professional Recruiting Operator

Scheduled health care professionals daily for educational conferences via telephone, web, or dinners.

Accurately captured customer information.

Responded to emails

Maintained up-to-date records at all times.

Addressed customer service inquiries in a timely and accurate fashion.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Properly directed inbound calls in phone queues to improve call flow.

Employee of the year 2011

February 2007 to October 2010

Freshway Food Mart/ Shell Gas Station Rocky Point, North Carolina

cashier

Received payments by cash, check, credit card, and automatic debits.

Issued receipts, funds, credits, or change due customers

Counted drawer before and after shift

Greeted customers in friendly manner

Worked in bill pay center

Sent and received Western Union

March 1997 to March 2004

Chloride Systems Burgaw, North Carolina

Wire Assembly Lead Person

Supervised 10-12 employees in wire assembly department

Reported production on a daily basis

Ran blueprints and schedules daily

Ensured that all health and safety guidelines were followed

Prepared and maintained production reports and personnel records.

Set up and verified the functionality of safety equipment.

Responsible for achieving production requirements.

Adjusted alignment of drills, cutters, dies, guides, and holding devices.

Education

1995 Cape Fear Community College Wilmington, North Carolina

High School Diploma

Currently enrolled at Cape Fear Community College in Pre-Elementary Education.

Completed courses in Medical Terminology, Psychology, Accounting, Microsoft Word, Excel, Powerpoint, and Access,etc. at Miller-Motte Technical School.

Completed a Microsoft class at CFCC in 1997

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