Customer Service Management
Resume:
SAMUEL CENTELLAS
********@****.***
Allendale, MI 49401
EDUCATION
Master of Education in College Student Affairs Leadership. April 2004. Grand
Valley State University, Allendale, Michigan.
Bachelor of Arts, Cum Laude, in Student Planned Curriculum. June 2002. Emphasis in
Engineering, Art/Design, and Communications. Western Michigan University,
Kalamazoo, Michigan.
FRATERNITY/SORORITY E XPERIENCE
June 2004 August 2004 University of Oregon Eugene, OR
INTERIM GREEK ADVISOR
Hired as a summer Greek Life consultant for the University of Oregon.
Support Panhellenic on Fall Recruitment using Intercollegiate Recruiter (ICS).
Develop and coordinate Greek Life orientation presentations.
Assist in planning on Rho Gamma retreat and fall calendar planning.
Review and revise Greek Life manual and policies.
Design and implement post-recruitment survey tools to gauge reasons for drop out rates.
Plan fall retreats and programs: Greek 101, IMPACT, and men s leadership weekend.
June 2003 - Present Western Regional Greek Association Burlingame, CA
DIRECTOR OF PUBLICATIONS, EXECUTIVE TEAM
Appointed by the Executive Director to develop publications and web services.
Create marketing materials for association and related conferences.
Serve on the planning committee for annual leadership conference.
Coordinate the audio and visual set up for annual conference.
Recruit and supervise conference student and graduate staff.
Design and maintain association website.
July 2002 May 2004 Grand Valley State University Allendale, MI
GREEK LIFE GRADUATE ASSISTANT, OFFICE OF STUDENT LIFE
Responsible for advising fraternities and sororities, coordinating campus Greek life events
and other related university programs.
Advised Interfraternity Council, Independent Greek Council and NPHC Executive
Boards.
Co-Coordinator for the 2003 and 2004 Grand Valley State University s state-wide Greek
Leadership Conference.
Compose campus information packets for chapter consultant visits.
Regulate Membership Intake Process for National Pan-Hellenic Council and Independent
Greek Council.
Develop relationships with campus and local constituents for Greek chapters.
Assist chapters with events services and programming planning.
SAMUEL CENTELLAS
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May 2001 Present Sigma Lambda Beta Iowa City, IA
NATIONAL RISK MANAGEMENT ADVISOR, BOARD OF DIRECTORS
Serve as one of two risk management advisors to the International Board of Directors of
Sigma Lambda Beta.
Review national and regional risk management and crisis management policies.
Create education programs for regional conclaves on risk management
Serve as an advisor to the international president on legal issues and liability.
Provide resources to chapters and colonies to ensure proper event planning, hazing
education, and develop leadership skills.
Maintain current information on district websites on national policy changes.
PROFESSIONAL D EVELOPMENT
December 2002 - Present CompuCraft, Inc Grand Rapids, MI
TECHNOLOGY SUPPORT AND CONSULTING
Hired part-time to work in the service department on special projects and customer service.
Software consulting and sales to current customers.
Client directed website design and marketing material creation.
Technical phone support and service department technician.
Design and management of company website.
Testing and integration of new technologies.
April 2003 September 2003 Grand Valley State University Allendale, MI
TECHNOLOGY DEVELOPMENT, OFFICE OF STUDENT LIFE
Paid internship to work on technology related issues in the Office of Student Life.
Design, implementation, and maintenance of websites for Greek councils.
Developed a positive working relationship and served as liaison between the Office of
Student Life and the university information technology group.
Created policies and forms to aid student organizations with utilizing technology services
through the university.
Complied with all institutional marketing and website design policies.
April 2003 Western Regional Greek Association Burlingame, CA
GRADUATE STAFF, WESTERN REGIONAL GREEK LEADERSHIP CONFERENCE
Selected to facilitate small groups during a weekend leadership conference sponsored by the
NIC and University of Texas Arlington.
Responsible for banquet room set up and stage coordination.
Coordinated the audio and visual presentation equipment needs for large lectures.
Aided in supervision of student staff.
Advised regional elections for WRGC Area five student representatives.
AWARDS & R ECOGNITION
Order of Omega, National Graduate Student Case Study Competition winner, December 2003.
Grand Valley State University, Student Case Study Competition winner, February 2003.
North-American Interfraternity Conference (NIC), Award of Distinction, April 2002.
Who s Who of American Colleges and Universities, Western Michigan University, Fall 2001.
Sigma Lambda Beta International Convention, Outstanding Undergraduate Brother, July 2001.
Western Michigan University, Greek Man of the Year, April 2001.
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PROFESSIONAL C ONFERENCES
Western Regional Greek Leadership Conference (WRGLC)
Burlingame, California, April 2003.
Association of Fraternity Advisors (AFA) Conference.
Columbus, Ohio, December 2002.
National Black Greek Leadership Conference (NBGLC) - Advisor Institute.
Lawerence, Kansas, October 2002.
Mid-American Greek Council Association (MGCA) Conference.
Chicago, Illinois, February 2001 - 2004.
Undergraduate Interfraternity Institute (UIFI).
Indianapolis, Indiana, June 2001.
LeaderShape.
Champaign, Illinois, July 2000.
PRESENTATIONS & F ACILITATION
Faculty Member, Sigma Lambda Beta International Convention, July 2004
Risk Management
Working with Campus Greek Advisors
Programming Made Easy
Group Facilitator, Undergraduate Interfraternity Institute, May 2004.
Rise Above the Rest with Student Involvement, Western Michigan University, March 2004.
Group Facilitator, IMPACT at University of Oregon, March 2004.
Mid-American Greek Council Association Conference Faculty, Chicago, IL, February 2004.
Your Council Dot Com
My Culture Your Culture, Greek Culture
Handsigns, Stepping, and all those Shrieks
Lets Talk: Multicultural Greek Roundtable, GVSU Greek Leadership Conference, January 2004.
Group Facilitator, IMPACT at University of Texas - Arlington, March 2003.
Risk Management 101, Grand Valley State University, February 2003.
Group Facilitator, Futures Quest, January 2002.
SAMUEL CENTELLAS
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REFERENCES
Aaron Haight Stevan Veldkamp
Assistant Director, Office of Student Life Director Student Activities
Greek Life Advisor Assistant Dean of Students
Grand Valley State University Indiana University
110 Kirkhof Center Indiana Memorial Union Room 371
Allendale, MI 49401 Bloomington, IL 47405
*******@****.*** ********@*******.***
Shelley Sutherland Mary Peterson
Executive Director Executive Director
Western Region Greek Association Sigma Lambda Beta International Fraternity
EMU Suite 5 University of Iowa, Office of Student Life
51228 University of Oregon 145 Iowa Memorial Union
Eugene, OR 97403 Iowa City, IA 52242
***@********.*******.*** ********@***************.***
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