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Manager Customer Service

Location:
Hobbs, NM
Posted:
November 17, 2012

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Resume:

Norma Garcia

Email: abph5u@r.postjobfree.com

Address:

City: Hobbs

State: NM

Zip: 88240

Country: USA

Phone: 575-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

12 year background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Educational Background:

High School Dipolma from GED, Abilene TX 1/2001 to 5/2000 (ged)

Job History / Details:

Summary

I have over 15 years of customer service experience. I also have experience in auditing and office administration and had the pleasure of being in a management position for the past ten years. My experience ranges from the retail sector to office manager/dispatcher at a trucking company. I do well dealing with people in person or on the phone. I have experience with various forms of media and advertising and feel that I am familiar with the newer office technologies. I am familiar with the recent changes in the trucking industry dealing with FMCSA and other DOT entities. I was tasked with the record keeping for IFTA and paying all state road taxes. I also became familiar with ordering over dimensional permits from the different states. I am schooled in Quick books, Excel and Microsoft Word Programs.

Highlights

New hire orientation

Personnel records maintenance

Employee relations

Experience

March 2010 to September 2012

READY TRUCKING LLC Hobbs, NM

Office Manager / Dispatcher

Set up filing and record keeping in the newly formed Ready Trucking Office to meet DOT requirements. Took in Daily orders from customers having transportation needs. Negotiated quotes and service contracts. Oversaw office staff to ensure that all records were kept current and that all paperwork from the drivers was complete. Did accounts received and accounts payable. Kept company bank account current and checkbook reconciled.

April 2006 to November 2008

Bank Of America Hobbs, NM

Teller/Sales and service

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Open account, maintenance the ATM.Merchant's teller.

April 1996 to July 2006

Dunlap"s Department store Hobbs, New Mexico

Store Manager

Managed the daily on going operations of a department store with 2.5 million of annual sales. Was responsible for the daily scheduling of personnel and tasks required to acquire, display and sell desirable clothing and household items to the shopping public.

Education

1989 Mr. Tom Institute of Hair Lubbock, Tx

Cosmetology License Cosmetology

1982 South Plains College Lubbock, Tx

certificate Medication Aid

1979 Ralls High School Ralls, Texas

GED General

Affiliations

I am a active member at Vista Point Baptist Church.



Contact this candidate