Customer Service Sales

Anthony Wilson

Email: ********@***********.***

Address:

City: Macon

State: GA

Zip: 31210

Country: USA

Phone: 870-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Worked for GEICO insurance company for 5 years with 3 promotions. Held license to handle insurance for southeast region of the United States including Arkansas, Louisiana, and Kentucky. Customer service representative with experience and exceptional people skills. Versed in multi-tasking and customer service. Results-oriented, strategic sales with 3 years in the sales industry. Dependable, detail-oriented, and disciplined worker since the age of sixteen. P reviously a Sales Associate at Dillard's and RadioShack with extensive positive results while a college student before starting professional career.

Educational Background:

High School Dipolma from University of Arkansas at Pine Bluff, Pine Bluff AR 1/2001 to 8/2006 (Business Marketing)

Job History / Details:

Professional Summary

Worked for GEICO insurance company for 5 years with 3 promotions. Held license to handle insurance for southeast region of the United States including Arkansas, Louisiana, and Kentucky. Customer service representative with experience and exceptional people skills. Versed in multi-tasking and customer service. Results-oriented, strategic sales with 3 years in the sales industry. Dependable, detail-oriented, and disciplined worker since the age of sixteen. Previously a Sales Associate at Dillard's and RadioShack with extensive positive results while a college student before starting professional career.

Core Qualifications

Multi-tasking skills working several computer programs in addition to assisting customers on phone.

Customer service skills working with several customers at one time on phone operation system

Thorough knowledge of insurance industry

Type 40 wpm

Results-oriented

Excel in operation and people management

Client-focused

Computer proficient

File/records maintenance

Reports generation and analysis

Quick learner

Experience

May 2012 to July 2008

GEICO Macon, Georgia

Claims Service Representative I and II

Consisted of automobile accident investigation and timely resolution of claims. Conducted investigations to determine the proximate cause of a loss, resolution of the fault, negotiation of settlements, and proper payment and/or denial of claim with appropriate parties. Responsible for presentations to prove findings and particular stances on decisions.

Promoted to Claims Service Representative II handling higher level claims involving investigation of disputes between parties involved on the facts surrounding the loss. Investigate inconsistent accounts of the incident and conflict between involved parties with law enforcement, witnesses, and passengers. Negotiated settlement for payment of claims with customers, adverse insurance companies, repair shops, and adverse clients. Successful time management leading to high number of claims resolved resulting in being assigned to manage secondary projects. Secondary projects including training of fellow associates with trouble in results or specific areas of claim handling process, handling of special projects with management, and included on teams for negotiation with third party mediator when unable to come to terms with an adverse carrier.

November 2006 to July 2008

GEICO Macon, Georgia

Glass Claims Representative

Handled glass claims coverage and repair for customers. Handled denial of claims for customers who did not have appropriate coverage. Coordinated with repair shops and tow services for repairs of vehicle. Effectively controlled the release of proprietary and confidential information for clients.

Education

2006 University of Arkansas at Pine Bluff Pine Bluff, Arkansas

Bachelor of Arts Business Marketing

Graduated in four years with Bachelor degree in Business Marketing with concentration in Business Management. Consisted of study of best techniques for showing potential customers the value and strengths of a particular product or organization.Related coursework included Organization Management, Strategic Sales, Retail Marketing, Market Research, and Customer Analysis. Member of Future Business Leaders of America Club.

Professional Affiliations

Licensed insurance adjuster for ten states in the southeast region of the United Stated.

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