Customer Service Manager

James Mallozzi

Email: abph5a@r.postjobfree.com

Address:

City: Bayville

State: NY

Zip: 11709

Country: USA

Phone: 516-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Restaurant professional with 18 years in FOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Educational Background:

High School Dipolma from C.W. Post University, Brookville NY 1/2001 to 5/2004 (Physical Education)

High School Dipolma from Nassau Community College, Brookville NY 1/2001 to 11/2012

Job History / Details:

Summary

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Restaurant professional with 18 years in FOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Trained in liquor, wine and food service

In-depth food and wine knowledge

High-volume dining

Upbeat, outgoing and positive

Mathematical aptitude

Master of sales techniques

Accomplishments

Awarded Highest "Secret Shopper" score possible at Cheesecake Factory.

Experience

March 2012 to October 2012

Boathouse Cafe Glen Cove, NY

Floor Manager/Lead Server

Opening server manager for new restaurant. Responsible for creation of all server protocols and teaching policy to all serving and bar staff.Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

March 2000 to June 2004

Cheesecake Factory Westbury, NY

Server/Lead Trainer

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Appropriately suggested additional items to customers to increase restaurant sales.

May 1996 to March 2000

Barneys Corner Locust Valley, NY

Server/Busser

Stocked and maintained silverware, linen and condiments.Supported other areas of the restaurant as necessary, such as setup, cleanup and prep work.Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.Transported all dirty tableware from dining room to dishwashing area for proper cleaning.Promptly and consistently reset tables with spotless service ware.

Education

2007 C.W. Post University Brookville, NY

Bachelor of Science Physical Education

Graduated Magna Cum Laude

2000 Nassau Community College Uniondale, NY

Associates in Business Administration Business Administration

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