Customer Service Office

Lanie S Fundanish

Email: ********@*************.***

Address:

City: Herndon

State: VA

Zip: 20170

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled in written and oral communications. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in any industry who needs top-level support. Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff. Advanced knowledge of MS Office applications. Awarded "Assistant of the Year." Accomplished Administrative professional with proven successes supporting senior executives, performing meeting and events management, planning and implementing office moves, managing confidential correspondence, building and maintaining collaborative relationships and environments that directly contribute to organizational efficiencies. Background includes human resources, regulatory and legislative compliance and legal environments.

Educational Background:

High School Dipolma from Fox Lake Community, Fox Lake IL 1/2001 to 1/1977 (General)

Job History / Details:

Career Overview

Highly skilled in written and oral communications. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in any industry who needs top-level support. Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff. Advanced knowledge of MS Office applications. Awarded "Assistant of the Year."

Accomplished Administrative professional with proven successes supporting senior executives, performing meeting and events management, planning and implementing office moves, managing confidential correspondence, building and maintaining collaborative relationships and environments that directly contribute to organizational efficiencies. Background includes human resources, regulatory and legislative compliance and legal environments.

Skill Highlights

Report development

Administrative support

Schedule management

Legal administrative support

Meets/exceeds goals

Project planning

Filing and data archiving

Team liaison

Attention to detail

Executive presentation development

QuickBooks

Staff motivation

Core Accomplishments

Calendaring:

Planned all meetings and travel for President.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Vendor Management:

Negotiated low vendor rates for office supplies.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Professional Experience

April 2012 to Current

Right Start Consulting Vienna, VA

Executive Assistant

Calendar management and updating of President's calendar.

On behalf of President, screen and route written and electronic mail, setup meetings with Go To Meeting and reschedule all meetings as necessary.

Execute receptionist responsibilities such as answering phone calls, take messages, greet visitors, stock office supplies and kitchen, handle incoming and outgoing mail, run errands as necessary, etc.

Conduct ongoing advanced Internet research and create presentations for the President from that research.

Prepare A/P, A/R, pay bills and enter information into Quick Books along with doing end of the month reconciliations with the bank statement and do banking.

Worked with the President in preparing and filing RFP's and filing company information for government program certifications.

Setup and organization of new office, supplies, policies and procedures manual, employment application and performance evaluations (I created those forms and put them into a PDF form), SOP's for A/P.

Consistent record of improving productivity, reducing costs, and resolving complex departmental issues. Oversaw daily office operations for staff of 6 employees. Oversaw inventory and office supply purchases. Provided efficient customer service to clients. Developed Executive Agenda for all senior-level management .Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Directly supported President in managing operation workflow.

November 2011 to December 2011

For NVT Staffing for Booz Allen Hamilton Herndon, VA

Sr. Executive Assistant

Under very limited direction performed high level calendar management and updating for two extremely busy Principals.

On behalf of Principals use initiative, judgment and knowledge to screen and route written and electronic mail, all telephone calls and reschedule meetings as appropriate.

Answer and route phone calls and take messages and coordinate with other executive assistants.

Organize and coordinate departmental meetings and special events and follow-up with tasks assigned.

Maintain regular and follow-up files and confidential data.

Prepare correspondence and e-mails and support materials for meetings as appropriate.

Internet research as directed.

Create presentations and modify existing presentations.

Meet and greet guests.

Coordinate and complete special projects as directed.

Prepare and book travel for executives, submit expense reports and track budgets.

Perform all general office duties such as booking conference rooms, ordering food and AV eq.

11/16/2012 12:00:00 AM

For Employment Enterprises, Inc Reston, VA

HR Administrative Assistant

for National Wildlife Federation, October, 2011 (Temp Position) Compile, approve, administer and input new hire reporting.

Organize, coordinate and log in EEOC Reporting information in database.

Answer phone calls and direct messages as appropriate.

Research complied scanned information and check against Alchemy database.

Authorize and order supplies.

Analyze data and create PowerPoint presentations.

Manage special projects as assigned.

Prepared and drafted all outgoing correspondence in a timely manner. Oversaw daily office operations for staff of 10 employees. Served as corporate liaison between the finance, IT and marketing departments. Provided efficient customer service to clients. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

11/16/2012 12:00:00 AM

Superior Reporting Services Atlanta, GA

MS Office 2003, 2007 and 2010, Outlook, Windows XP, Access, Alchemy, Quick Books, Go To Meeting, DropBox, RingCentral, Prezi, Harvest, BaseCamp and SODA (PDF software).

January 2009 to January 2011

MVLE Chantilly, VA

Build relationships with the mentally and physically challenged.

Mentor participants to help improve conversation skills and personal interactive skills.

Enhance group discussions and participation of individuals.

Guide group question and answer sessions, providing empathic and safe environment for personal information sharing.

Encourage problem solving in one-on-one conversations.

Maintain excellent on-going dialog with all staff and individuals.

Manage and direct incoming phone calls, providing professional presence at front desk with upbeat and motivating attitude.

January 2007 to January 2008

First American Federal Solutions Chantilly, VA

Office Manager

Organized and coordinated new office setup, including installation and approval of office security system.

Hired and managed all outside vendors and contractors.

Authored and published office policies and procedures.

Relayed concise and confidential information to management and disseminated information between management and employees verbally and in writing.

Worked closely with HR in administering new employee paperwork and benefit information.

Provided senior administrative support to all employees and executives including but not limited to travel, meeting minutes, e-mail and phone traffic, expense reports, etc.

Prepared, submitted and tracked expense reports and maintained records and approved office budget.

Performed daily accounting activities, managed weekly payroll, handled all mail and Federal Express mails, maintained office equipment, stocked kitchen and office supplies and purchased office equipment and furniture.

Tracked monthly budget reports for individual cost centers and revie.

January 2003 to January 2007

Starr Reporting LLC Windsor Mills, MD

Court Reporter

Operated consulting business; performed business accounting and advertising, booked appointments, delivered transcripts on time and handled expedited transcripts.

Specialized in recording and transcribing criminal arraignment, sentencing, Grand Jury, trials and depositions.

Participated in pilot program for US Senate by performing closed captioning of proceedings using specialized voice-to-text software.

January 2000 to January 2003

APAC Customer Services, Inc Deerfield, IL

Senior Executive Assistant

Reported directly to Senior Vice President and Chief Information Officer Maintained calendars, coordinated travel, lodging and transportation, planned and coordinated large meetings, conferences and office events.

Formatted and proofed presentations, letters and office correspondence.

Created and managed processes for storage of electronic and paper documents.

Created and maintained engagement databases, compiled weekly reports, managed budgets and prepared expense reports.

Organized and chaired assistants' monthly meetings.

Published new office policies and procedures.

Facilitated and executed multiple departmental relocations.

Conducted online research.

January 1989 to January 1999

Baxter International, Inc Deerfield, IL

Senior Executive Assistant

Planned and coordinated a variety of nationwide summit meetings, forums, departmental events, executive briefing sessions and special speaking engagements for the Board of Directors.

Booked world-wide travel arrangements and conference calls.

Managed Microsoft Office calendars, meetings and Palm Pilot.

Prepared and proofed PowerPoint presentations.

Served as global liaison for corporate IS department.

Established systematic method to track time commitments.

Oversaw multiple relocations of department with no disruption to service.

Participated in identifying requirements and implemented solutions for Y2K transition.

Monitored annual and quarterly budgets and reclassifications.

Calculated and distributed payroll for 100 employees.

Organized, implemented and trained 150 administrative assistants in the operation and functionality of new state-of-the-art video conferencing equipment.

Purchased and managed inventory of office equipment and supplies.

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