Customer Service High School

Earl Riveira

Email: ********@***********.***

Address:

City: Albuquerque

State: NM

Zip: 87121

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant manager with 5 years of managerial experience, 10 years total in customer service. Strong strategic-planning and people-management skills.

Educational Background:

High School Dipolma from University of Phoenix, Albuquerque NM 1/2001 to 11/2012 (Business Management)

High School Dipolma from US Army National Guard, Albuquerque NM 1/2001 to 11/2012

High School Dipolma from Waiakea High School, Albuquerque NM 1/2001 to 11/2012

Job History / Details:

Career Overview

Assistant manager with 5 years of managerial experience, 10 years total in customer service. Strong strategic-planning and people-management skills.

Core Strengths

Staff development

Inventory control

Calm under pressure

Complex problem solving

Team management

Conflict resolution techniques

Focused on customer satisfaction

Skilled multi-tasker

Scheduling

Deadline-oriented

Accomplishments

Supervision

Supervised team of over 100 team members

Protective Services

Applied safety procedures and policies as outlined in Department/store Safety Manual.

People Management:

Manage multiple departments at any given time

Developed several associates into supervisor or management positions

Financial Management:

Ensuring correct deposits

Monitored correct inventory

In charge of shrink

Work Experience

February 2007 to Current

Wal-Mart Edgewood, New Mexico

Assistant Store Manager

Managed team of 300 of employees. Served as mentor to junior team members. Defined strategy for major holiday events for the past 3 years. Maintained knowledge of current promotions, policies regarding payment and exchange, and security practices. In charge of hiring, firing, and coaching of employees. Responsible for store inventory.

Education

2014 University of Phoenix Albuquerque, New Mexico

Bachelor of Science Business Management

I am currently in my sophomore year of college.

2006 US Army National Guard Hilo, Hawaii

Combat Medic

I served 6 years in the Army National Guard, 2 of which I spent in Iraq as a combat medic.

2000 Waiakea High School Hilo, Hawaii

High School Diploma

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