Customer Service High School

Joseph Emery

Email: ********@***********.***

Address:

City: Williamsport

State: PA

Zip: 17701

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and motivated individual that strives to maintain customer satisfaction and contribute to company success. Personable, committed, responsible, and most important dependable.

Educational Background:

High School Dipolma from Williamsport Area High School, Williamsport PA 1/2001 to 6/1998 (General)

Job History / Details:

Career Overview

Dedicated and motivated individual that strives to maintain customer satisfaction and contribute to company success. Personable, committed, responsible, and most important dependable.

Core Strengths

Adaptability

Fast learner

Courteous demeanor

Certified Forklift Operator

Retail sales experience

Material handling

Adaptive team player

Personable

Energetic work attitude

Safe

Self Starter

On time and reliable

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing relationships with customers.

Earned Employee of the month multiple times through consistent exemplary customer service.

Earned Above and Beyond award from direct customer feedback for far exceeding customer service expectations.

Training

Successfully completed forklift training and safety

Work Experience

November 2010 to Current

US Airways Montoursville, PA

Customer Service/Ramp Agent

Provide customers a friendly and welcoming atmosphere while confirming their flight reservations, checking them in and/or handling reservations and ticket sales. Handle customer questions and complaints in a professional and courteous manner. Assist ground crews in the loading and unloading of aircraft cargo or baggage.

November 2009 to November 2010

Ruby Tuesday Williamsport, Pa

Line Cook

Prepared items according to written orders, working on several different orders simultaneously. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. General maintenance duties, mopping floors, cleaning grill, cleaning and refilling fryers and emptying grease traps. Unloaded product shipments, stocked freezers, inventory control and weekly stock ordering.

March 2007 to June 2009

Sam's Club Muncy, PA

Produce Clerk, Meat Cutter

Received and logged daily shipments, stocked empty shelves with product, organized and rotated back stock using forklifts and hand trucks. Unloaded, broke down, staged, and restocked inventory from daily shipments. Cleaned and sanitized racks, shelving, work area, equipment, and meat room at the end of each work day. Met and talked to customers to take special orders, answer questions or resolve complaints.

October 2006 to January 2008

Hot Topic Inc. Muncy, PA

Sales Associate

Replenished floor stock and processed shipments to ensure product availability for customers. Built end caps and displays. Opened and closed the store, including counting cash, and opening and closing cash registers. Placed special merchandise orders for customers and shared product knowledge with customers while making personal recommendations.

May 2005 to February 2007

Grizzly Industrial Muncy, PA

Quality Control Tech/Forklift Maintenance Mechanic

Quality inspection of machinery, rebuild, repair, and restock of inventory, Reassembled product containers and crates, restocked all incoming inventory in designated area in warehouse using various types of forklifts and hand jacks. Repaired and maintained all of warehouse forklifts, recorded and cataloged all repairs made and parts ordered.

Educational Background

1998 Williamsport Area High School Williamsport, PA

High School Diploma General

Contact this candidate