Customer Service Representative

George Stewart

Email: *********@********.***

Address: *** ****** ****** #****

City: Fernandina Beach

State: FL

Zip: 32034

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George Stewart

631 Tarpon Avenue, Fernandina Beach, Florida 32034

Home: 904-***-****; *********@********.***

Professional Summary

Skilled and highly motivated Customer Service specialist with 16+ years of expertise in call center administration. Analytical, and process-oriented leader with demonstrated ability to meet productivity objectives. Proven track record of promptly and effectively addressing or preventing issues, paying strong attention to detail. Outstanding organizational, problem-solving, and decision-making skills. Thrive in fast-paced team environment.

Skill Highlights

Detail-oriented Advanced Microsoft Office applications

Results-driven Written/verbal communication

Positive attitude Problem resolution

Multi-tasking Scheduling

Work Experience

Dialer Administrator

September 2010 to August 2012

J.P. Morgan Chase - Jacksonville, FL

Execute dialer strategy for multiple portfolios and multi-site network using Avaya dialers.

Administer onshore and offshore sites.

Monitor dialer performance metrics, ensuring call flows to proper offshore sites.

Set up campaigns by maintaining data information in records.

Account Representative

April 2008 to October 2009

Convergys / Bank of America - Jacksonville, FL

Provide customer service as account representative for Bank of America.

Identify fraudelent activity to protect customer accounts.

Supply customers with updates on account status and services.

Resource Management Specialist

February 2004 to March 2008

Express Scripts - St. Mary's Georgia, FL

Managed scheduling of staff of 500 seat call center.

Ensured proper staffing according to call volume, monitoring attendance.

Assured handling of calls within acceptable time frame.

Consistently provided top-tier, high level customer service.

Business Analyst

December 1995 to January 2004

Convergys Command Center - Jacksonville, FL

Managed multiple call centers, including centers in Canada, the Philippines, India, and US.

Collaborated with team leads of 4 sites.

Monitored inbound and outbound call routing.

Gathered information, researched, and performed troubleshooting.

Drove resolution for systems, network, and performance issues.

Education and Training

Presbyterian College

Clinton, South Carolina

Bachelor of Arts in Political Science

Contact this candidate