Customer Service Sales

Tana Thomason- DiRaimo

Email: ********@************.***

Address:

City: Kingston

State: TN

Zip: 37763

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking Administrative/Office/Secretarial Position

Educational Background:

High School Dipolma from Florida Atlantic University, Boca Raton FL 1/2001 to 5/1976 (Art Education)

Job History / Details:

Career Overview

Seeking Administrative/Office/Secretarial Position

Skill Highlights

Microsoft Office & Database Management

Accounts Payable/Receivables

Various IProprietary Accounting Software

Typing: Up to 60 wpm

Data Processing

Travel Coordinator

Events Planner

Trade Show Set Up & Participation

Shipping/Receiving

Inventory Control

Prospective Client Research

Commercial & Residential Collections

Customer Service

Clerical Support & Filing

Order Fulfillment & Customer Followup

Switchboard (up to 10 lines)

Core Accomplishments

Operations

Collaborated with office staff, sales and service to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including office equipment preventative maintenance/service, oversaw two (2) office buildouts and personnel supervisor for up to 5 office employees.

Calendaring:

Planned all meetings and travel for CEO, Sales and Service Staff

Responsible for Trade Shows applications, display changes and maintenance and participation (as needed) to man trade show booths.

Process Improvement:

Coordinated two (2) office build-outs

Vendor Management:

Negotiated low vendor rates for office and warehouse.

Administration:

Answered multiple phone lines, transferred calls to corresponding departments, filing, billing, receivables (performed and supervised).

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

January 2010 to August 2011

RHI, Inc./Office Team Houston, TX

Office/Administrative Support

Administrative/Office Support placement service company. Placed in temporary positions for Office Team's clients.

January 2008 to May 2008

The Marker Group, Inc. Houston, TX

Case Investigator Assistant

Worked as a contract employee on two separate occasions (1/08 to 5/08 and 10/08 to 03/09). Expedited via (plaintiffs') fact sheets submitted by law firms to retrieve confidential medical, employment, school and miscellaneous records as needed (of defendants) for upcoming trials. Reported to various Case Investigators any and all documents (daily, weekly recap reporting). Extensive "collections" of documents. Records retrieval involved heavy daily telephone calls to custodians of confidential records (defendant's), written correspondence (email, fax and written correspondence via USPS).

February 2006 to May 2006

ABC Pest Pool & Lawn Svcs, Inc. Houston, TX

Customer Service/Commericial & Residential Collections

Reported (daily) all collections/receivables activity to Comptroller. Responsible for Residential/Commercial collections/customer assistance/database customer information updates/process credit card payment via internet and company's software program. Voted Employee Of the Month April, 2008.

May 2003 to January 2004

Texas Neuro Diagnostics Houston, TX

Medical Secretary/Accounts Receivables

General secretarial duties and collections of outstanding receivables. Company closed.

June 2000 to February 2003

Proximity Systems, Inc. Tomball, TX

Adminstrative Assistant to CEO and Manufacturing Director

Coordinated all travel and trade show arrangements throughout the U.S. for the sales staff and upper management. Typed all sales staff's correspondence for existing and prospective clients (sales proposals). Also responsible for updated daily client orders status (using Excel) reports, distributing to key personnel in meetings conducted daily. Also, handled overflow of Customer Service duties as needed; Monitored product shipments to client (with use of shipping companies' websites) inside and outside the United States. Responsible for purchase orders processed/place with vendors and overseeing receipt of incoming supplies for the warehouse/manufacturing and office. Cover overflow of incoming calls.

Education

1976 Florida Atlantic University Boca Raton, FL

Completed 3-1/2 Years-Didn't Graduate Art Education

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