Customer Service Medical
Resume:
Michelle MacFarlane
Email: abpgw4@r.postjobfree.com
Address: P.O. Box 7
City: Reeders
State: PA
Zip: 18352
Country: USA
Phone: 570-***-****
Skill Level: Entry
Salary Range: $27,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MICHELLE MACFARLANE
P.O. Box 7, Reeders, PA 18352
H: 570-***-**** / M: 570-***-****
abpgw4@r.postjobfree.com
CAREER PROFILE & HIGHLIGHTS
Accomplished and responsible professional with broad-based management experience backed by a track record of success in customer service and administrative poised to bring superb work ethic and comprehensive medical training to a dynamic healthcare organization.
Detail-focused with expert ability to prioritize and complete multiple responsibilities accurately.
Manages strong working relationships with peers and management while producing equally impressive results independently and in team settings.
Outstanding interpersonal skills and possesses leadership skills to inspire and motivate others.
KEY MEDICAL SKILLS
CODING SKILLS ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM
ADMINISTRATIVE SKILLS Health insurance claims processing, medical office procedures including scheduling appointments, verifying insurance, collecting co-payments, payment posting, office management, computerized billing and coding and customer service
MEDICAL COURSE Medical terminology, Anatomy and Physiology and HIPAA
COMPUTER SKILLS Electronic Medical Records (EMR/EHR), Microsoft Office, Word and Excel, MEDISOFT proprietary software, data entry, QuickBooks, spreadsheets, and 10 key
CLAIMS PROCESSING Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04, Worker`s Compensation and managed care, including: HMO, PPO and POS
EDUCATION
Ultimate Medical Academy - Tampa, FL Oct, 2012
Medical Billing and Coding Diploma (GPA 4.0)
Skills include: Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Facility Billing, Keyboarding, Word Processing and Medical Practice Management Systems.
Recipient of Academic Excellence Awards.
PROFESSIONAL EMPLOYMENT
Manager 2005 - 2011
Friendly`s Ice Cream - Tannersville, PA
Gained experience managing different areas of restaurant operations such: Customer relations, vendors relations, inventory control, etc.
Specialized in training and motivating the new staff about job duties and responsibilities.
Controlled the overall cash flow on a daily basis to meet the weekly expenditures.
Maintained the books of accounts regarding employee payroll and sales summary of the restaurant.
General Manager 1990 - 2004
South Levittown Lanes- Levittown, NY
Managed 36 lane bowling center, including snack bar and sports bar.
Supervised all leagues including: Senior leagues, children leagues and adult leagues.
Handled payroll and created schedule for a 63-person staff.
Provided training to new staff members by teaching them their dailyresponsibilities and modeling work ethic.
Controlled the overall cash flow on a daily basis to meet the weekly expenditures.
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