Customer Service Engineer

R achel L. Poulsen

Phone: 801-***-****

***** ****** *** ******

South Jordan, UT 84095 E-mail: abpgvu@r.postjobfree.com

Education MS, Statistics, Brigham Young University, May 2009

MST, Masters in Statistics, University of Utah, 2006-2007

B.S., Mathematics, University of Utah, May 2006, 3.60 GPA

B.S., Communications, U niversity of Utah, May 2006, 3.80 GPA

Awards &

Full ride scholarship for the MS, Statistics program at BYU, 2007-2009

Achievements

Halbert and Afton Greaves Scholarship, 2005 2006

Department of Communications Scholarship, 2004 2005

Maintained 3.7 cumulative GPA while working 25 30 hours/week

Highly motivated, excited to learn new processes and techniques

Summary of

Enjoy the challenge of new projects and handling multiple priorities

Qualifications

Reliable and adaptable; learn new systems quickly and take initiative

Related Skills & Computer Skills

Experience Familiar with both Mac and PC operation

Experienced with Windows, Excel, Word, PowerPoint, Outlook

Have a working knowledge of R, Stata, SAS, C, Minitab, LaTex

Technical Experience

Familiar with medical and anatomical terminology

Familiar with CPT/ICD-9 coding

Trained in E3 modeling software

Relevant Statistical Theory I & II Six Sigma for Management Linear Models

Coursework Statistical Computing Statistics in Sociology I & II Linear Algebra

Statistical Inference I & II Foundations of Analysis I & II Critical Writing

TA/Research Assistant

Work History Brigham Young University Provo, UT 8/07- Present

Support professors by clarifying & teaching statistical subjects to students

Leading a research group of biology and statistics students involved in

researching new biostatistical methods

Statistician/Internship

American Express Salt Lake City, UT 05/08 09/08

Created logistic regression models to identify customer profiles

Consulted findings with senior leaders to improve customer service

Statistician/Engineer

L-3 Communications Salt Lake City, UT 11/06 8/07

Applied statistical theory on lead times and standard times to justify data

Provided statistical analysis on specific employees, parts, and processes to

improve efficiency

Aided in developing statistically reliable software to predict process times

Project Youth 2003 2004

Volunteer Hosted groups of at-risk youth on campus to encourage higher education

Experience AYSO Soccer 2002 2003

Coached a 5 year old boy s soccer team; encouraged teamwork and fun

Special Olympics 2002 2003

W orked with teams to organize track meets, basketball games and clean up

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