Customer Service Sales
Resume:
Ben Francois
Email: abpgvc@r.postjobfree.com
Address:
City: Clearwater
State: FL
Zip: 33756
Country: USA
Phone: 727-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Production Supervisor with more than 1 0 years of experience planning, developing and implementing promotional product marketing. 8 years Eastern Regional New Accounts, Customer Service and Collections Supervisor.
Educational Background:
High School Dipolma from St Petersburg College, St Petersburg Beach FL 1/2001 to 8/2007 (Medical Coding/English)
Job History / Details:
Professional Summary
Production Supervisor with more than 10 years of experience planning, developing and implementing promotional product marketing.
8 years Eastern Regional New Accounts, Customer Service and Collections Supervisor.
Core Qualifications
Results-oriented
Client-focused
Extremely organized
Team leadership
Self-motivated
Training and development
Operations management
Data management
Process implementation
Client assessment and analysis
Risk management processes and analysis
Experience
August 2007 to June 2012
Camsing Global Largo, Florida
Production Supervisor
-Supervised up to 100 team members including training, reviews, hiring and terminations if necessary.
-Key Holder-opening at 5:30am closing 7:30pm.
-Successfully led key projects which resulted in satisfied customers and additional sales.
-Prepared correspondence, accounting and financial documents for analysis.
-Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.(including military)
June 2004 to August 2007
Sandy Alexander St Petersburg, FL
Press Assistant
Assisted lead pressman with setting up and running multi million dollar 7 head off set printer.
April 2001 to June 2004
Hollywood Video Pinellas Park, Florida
Assistant Director
-Increased sales by 22 percentage over two-year period and late fee redemption by 31 percentage .
-Provided on-site training.
-Monitored multiple databases to keep track of all company inventory.
-Kept track of payroll, scheduling and hiring and deposits.(key holder)
-Organized and coded all documents related to due diligence for acquisitions.
-Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
-Prepared correspondence, accounting and financial documents for analysis.
April 2001 to June 2004
McDonalds Largo, FL
General Manager
-Conducted a utility analysis and dropped electric from 4000 to 1800 dollars monthly.
-Increased sales 12 percentage yearly.
-Monitored multiple databases to keep track of all company inventory. This was done twice a day.
-Successfully led key projects which resulted in bringing my store from an F rating to an A rating.
-Completed all company insurance renewals including property, Workers' Compensation, general liability, and unemployment.
-Organized and coded all documents related to due diligence for acquisitions.
-Reviewed and provided input on the accuracy of documents and took necessary steps to cure any deficiencies.
-Prepared correspondence, accounting and financial documents for analysis.
September 2000 to April 2004
Hit Promotions Largo, Florida
Printer
Responsible for meeting productivity goals on a daily basis(metrics) along with training new employees and learning all new machinery arriving into the facility.
July 1994 to September 2000
Advalite Largo, Florida
Lead Printer/Assistant Supervisor
-Responsible for meeting production goals and assisting other team members with difficulties or machinery problems(mechanical, electrical or employee related).
-Kept track of inventory.
-Set up machinery for new employees.
-Provided on-site training.
-Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
August 1986 to September 1994
Jewelers Financial Services Largo, Florida
Eastern Regional New Accounts/Collections/Customer Service Supervisor
-Took inbound calls to assist customers with billing issues and outbound calls for collections reasons.
-Senior Credit Analyst with a 5000 dollar line of credit approval.
-As Supervisor had the ability to sign off on 1 million dollar credit policies.
-Verified all credit information using credit bureaus and information provided by customer.
-Provided intensive group and one on one training.
-Successfully led key projects which resulted in multiple one million dollar and greater individual sales.
-Organized and coded all documents related to due diligence for acquisitions.
-Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Education
St Petersburg College St Petersburg, Florida
Associate of Science Medical Coding/English
Major in Medical Coding with a minor in English Lit.
Deans List 3 times.
Honors 4 times
3.25 GPA
Professional Affiliations
Member, United Way USA
Member, OSHA safety committee
Served on the board as President of Envirospec Inc, a non profit company.
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