Customer Service Medical

Lisa Ann Mack

Email: ********@******.***

Address:

City: Canal Fulton

State: OH

Zip: 44614

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated and recently certified Pharmacy Technician with extensive pharmacy laboratory training. Solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures. Emergency medical professional highly effective at assessing and responding to life threatening situations. BLS and CPR certified Instructor through AHA with in-depth knowledge of human anatomy and physiology.Professionally trained [Medical Lab technician/Phlebotomist] with over 20 experience ensuring high standards of competent care for a wide variety of patients with diverse needs.Diligent, accurate and reliable Laboratory Technician with a reputation for completing high quality, complex patients and daily lab procedures in a timely fashion and in accordance with OSHA standards.

Educational Background:

High School Dipolma from Stark State Technical College, Canton OH 1/2001 to 10/2012 (Science)

High School Dipolma from Stark State Technical College, Canton OH 1/2001 to 11/2012

High School Dipolma from United States Corps School, Canton OH 1/2001 to 11/2012

High School Dipolma from Stark State Technical College, Canton OH 1/2001 to 11/2012

Job History / Details:

Professional Summary

Highly motivated and recently certified Pharmacy Technician with extensive pharmacy laboratory training. Solid foundation in prescription processing, pharmaceutical calculations and pharmacy procedures.

Emergency medical professional highly effective at assessing and responding to life threatening situations. BLS and CPR certified Instructor through AHA with in-depth knowledge of human anatomy and physiology.Professionally trained [Medical Lab technician/Phlebotomist] with over 20 experience ensuring high standards of competent care for a wide variety of patients with diverse needs.Diligent, accurate and reliable Laboratory Technician with a reputation for completing high quality, complex patients and daily lab procedures in a timely fashion and in accordance with OSHA standards.

Licenses

AHA Healthcare Provider CPR Certification Instructor, Prehospital Trauma Life Support (PHTLS) I.V Certified, Tactical Trauma Casualty Certification, Immunization Certified Pharmacy Technician Certificate, Customer Service Leadership Essentials Certificate, Registered Medical Assistant, Many Military certifications pertaining to medical

Skill Highlights

Excellent communication skills

Energetic work attitude

Seasoned in conflict resolution

Opening/closing procedures

Problem solver

In good standing with the [National] Board of Pharmacy

In-depth pharmacy law knowledge

Committed to quality assurance

Prescription drug labeling

IV Admixtures

Laboratory work competency

Motivated self-starter

Medication inventory management

Exceptional patient care and interaction

In good standing with the Strong planning skills

Patient-focused care

Strong work ethic

Leadership skills

Strong attention to detail

Multi-tasking

Customer service

Office support (phones, faxing, filing)

Excellent verbal communication

Maintains strict confidentiality

OB-GYN, surgery, gastro, ENT, ortho experience

Composed and professional demeanor

Resourceful and reliable worker

Conflict resolution

Public speaking skills

Analytical thinking

Leadership

Supervisory experience

Independent judgment and decision making

Budgeting proficiency

Accomplished leader

Critical thinking proficiency

[National] Board of Pharmacy

Schedule management

Meets/exceeds goals

Attention to detail

HIPAA compliance

Medical terminology

Electronic Medical Record (EMR) software

Patient-focused care

Registered Medical Assistant

CPRS/VISTA capabilities

Strong Phlebotomy/ IV skills

Military combat casualty instructor

Bio Hazard shipment/supplies

ordering lab supplies/ budgeting

Professional Experience

August 2003 to October 2012

Louis Stokes Dept. of Veterans Affairs Akron, Ohio

Lead Medical Lab Technician

I would perform all the Controlled Substance inspection, drug count, inventory logs for holds, destructions, etc. Train and schedule all inspectors as well as inspections. I have recently been signing in all controls.

Collected blood, tissue and other laboratory specimens for over 20 years and prepared them for lab testing.Assisted patients with daily functions.Developed patient care plans, including documents that the lab staff can inform the providers that lab orders need to be placed into the EMF, CPRS, Vista, evaluations and caring for our patients, not only as lab tech, but as medical personnel. Assisted patients daily with any daily functions in the clinic.Observed and documented patient status and reported patient complaints to the case manager.Collected urine and fecal samples.Reported any unusual circumstances in the patients' condition or environment.Provided a comforting and soothing environment.Performed clerical duties, such as word processing, data entry, answering phones and filing.Maintained sanitary lab rooms.Assisted patients with ambulation and crutch walking.Maintained a clean, healthy and safe environment.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Maintained a clean, orderly and well-stocked environment.

April 2002 to Current

Expeditionary Medical Force, DET A Akron, Ohio/ 44720

United States Navy Corpsman

I have been in charge of the Medical clinic, seeing sailors and marines. Physicals, vitals, immunization, vision screening, blood draw, and entering information into MERRS, electronic medical records. I have also been the unit Training officer, tracking all training needs for all corpsman, nurses, doctors and dentists, as well as opportunities for travel and training. Currently I am the Unit Career Counselor. I am in charge of all members in EMF-DET A to keep them on track with training requirements, as well as getting them into a school to further their career in the United States Navy.

June 2010 to August 2012

New Horizons/ Haiti earth quake relief Port au prince, Haiti

US Navy Corpsman

We provided Medial care for over 800 patients daily, ranging from minor to major medical issues, provided medication, treatment, as well as dental and visual issues. Worked with a medical doctor in seeing patients, worked in our pharmacy, counted pills every night. Assisted the Command Staff as well.

August 2011 to September 2012

UFG-11 /CTF-76 Chinhae, Korea

US Navy Corpsman

I worked a the Medical Watch stander. I Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.Single-handedly developed a working tracking board of all nine ships in 7th Fleet to improve work flow and communication between in-house departments, Marines, Logistics, ship personnel, TACRON-12, MEDEVACS . I also updated all slide presentation to the Commander, ADM Jones.

January 2012 to March 2012

ESG-7, CTF-76 Okinawa, Japan

US Navy Corpsman

During this assignment, I worked directly with the Navy Chief of Staff, and Admiral Staff. I reported daily to the Staff Surgeon on all medical issues that may arise on one of our ships out in the Fleet. Coordinated and MED Evacs, and communicated to the hospital in the areas. Tracked status of patients on and off ships. Logging into NIPRS an SIPRS. and NMO, I updated all medical information to the Chief of Staff, and Admiral on status of personnel on out nine ships out in the Fleet.

Education and Training

2014 Stark State Technical College Canton, Ohio

Associate of Science Science

Coursework in Human Anatomy and Physiology. Psychology, Coursework in Pharmacy TechnologyCoursework in Pharmaceutical and Health care MarketingCoursework in Pharmacy Technology, Pharmacology and Pharmacy Law

2012 Stark State Technical College Canton, Ohio

National Pharmacy Technician Certification Pharmacy Technician

[4.0] GPA

2006 United States Corps School Chicago, Illinos

Corpsman Graduate Corpsman

This Military Medic school was 15 weeks long, taught everything about the human body, and physiology. Class room, and clinical, from surgery, lab, pharmacy, clinic, radiology, to trauma in the field.

2001 Stark State Technical College Canton, Ohio

NREMT Certification Fire Science/ EMT

[4.0] GPA

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