Customer Service Management

Rebecca Bocan-Fister

Email: ********@*****-********.***

Address:

City: Georgetown

State: KY

Zip: 40324

Country: USA

Phone: 502-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to an established organization who needs top-level support.

Educational Background:

High School Dipolma from Georgetown College, Georgetown KY 1/2001 to 5/1978 (Consumer Science)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong administrative skills to an established organization who needs top-level support.

Skill Highlights

Administrative support

Meets/exceeds goals

Team liaison

Attention to detail

Employee training and development

Claims appeal procedures

Filing and data archiving

Organizational Skills

Client Relations

Documentation

Grammar

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data Entry

Professional Experience

August 2010 to October 2012

Whelan Security Protection Services Crescent Springs, Kentucky

Employee Services Specialist/HR

Launched all HR functions in a newly created Branch Office responsible for approximately 100 employees and growing.

Recruiting

*Worked within Kenexa to review, interview, conduct background research and hire new employees.

Scheduling

*Facilitated onboarding of new employees by scheduling training, answering questions, processing paperwork and conducting orientation.

Research

*Investigated and analyzed employee concerns to resolve issues.

Employee Management

*Liaised with corporate HR department to establish benefits, training, payroll and termination procedures.

*Collected information and maintained compliance records for CPR training, MVR updates, Learning Management online instruction, New Hire Reporting, E-Verify, FMLA, Unemployment claims, Worker's Compensation and Security Officer licensing.

*Ordered and kept inventory of all uniforms.

*Ordered and maintained all office supplies.

*Maintained confidentiality of all information and data.

*Worked with all levels within the organization to identify, analyze and solve problems and create opportunities for continued improvement.

August 2003 to August 2010

Scott County Schools Georgetown, Kentucky

Instructor

Served in various capacities including Substitute Teacher at all levels of education, Instructor of at-risk students in a specialized Alternative Education Program and Tutor to homebound students.

Management

*Developed, monitored and individualized plans of action for credit recovery

*Organized and maintained student files

*Adapted High School curriculum to alternative student learning

Teaching

*Taught adapted courses in Consumer and Life Skills and Basic Business.

*Motivated students by helping them identify their learning style and adapting coursework appropriately.

* Assisted students with time management, prioritizing techniques and developing goals.

* Utilized Lesson plans to teach various subjects in the absence of the regular Classroom Instructor.

October 1990 to August 2003

Everbloomingthings Florist Georgetown, Kentucky

Self Employed - Owner/Manager

Operations

*Facilitated product purchases, merchandising, floral design, customer service, delivery, payroll and employee management.

Professional Affiliations

*Participated in cutting edge design sessions as President of the Kentucky Chapter of Teleflora.

*Attended annual Florist Conventions to remain current with industry changes and standards.

*Served on local organizational teams to plan and produce local and state level design programs.

*Mentored Scott County High floral design teams and FFA members.

January 1984 to October 1990

Department of Health Services/Kentucky State Government Frankfort, Kentucky

Human Resource Management Specialist

Organizational

*Designed and maintained a tracking system for continuing education and training of department personnel.

*Created a resource library for education information.

*Consulted with students on coursework and appropriate application processes.

Management

*Assisted with processing personnel actions including transfers, promotions, demotions and terminations.

*Participated on a team of presenters to explain rules, regulations and procedures to field management personnel.

Education

1978 Georgetown College Georgetown, Kentucky

Bachelor of Science

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