Customer Service Sales

David Creager

Email: ********@************.***

Address:

City: Ghent

State: WV

Zip: 25843

Country: USA

Phone: 304-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Dedicated [Business Owner] who is a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service.

Educational Background:

High School Dipolma from West Virginia University, Morgantown WV 1/2001 to 6/1977 (Business)

Job History / Details:

Executive Summary

Customer service professional dedicated to effective team management and customer satisfaction.

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Dedicated [Business Owner] who is a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service.

Core Qualifications

Exceptional interpersonal communication

Client relations specialist

Conflict resolution techniques

Effective problem solver

Meticulous attention to detail

Negotiation expert

Management of remote employees

Focused on customer

Inventory control

Scheduling

Exceptional telephone etiquette

Negotiation expert

Effective workflow management

Customer-focused

Skilled multi-tasker

Exceptional telephone etiquette

Deadline-oriented

Professional Experience

November 2006 to Current

Start Me Up Inc. GHENT, WV

Franchisee/ Owner independent tool sales business

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Updated customer orders from start to finish in an accurate and timely manner.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Resolved customer questions, issues and complaints.

Maintained accurate records of past due customer account activity.

Developed rapport with the customer base by handling difficult issues with professionalism.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Maintained up-to-date knowledge of product and service changes.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

May 1985 to November 2006

Creager Tire Inc. Beckley, WV

Owner operator, president

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.Accessed computerized financial information to answer questions related to specific accounts.Complied with federal, state and company policies, procedures and regulations.Matched purchase orders with invoices and recorded the necessary information.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.Reviewed files, records and other documents to obtain information and respond to requests.

Education

1977 West Virginia University Morgantown, WV

Business

3.0 GPA

Emphasis in personnel

Member of Tau Kappa Epsilon Fraternity

Contact this candidate