Customer Service Quality Assurance

Jennifer Sluss

Email: ********@*********.***

Address:

City: Scottsville

State: KY

Zip: 42164

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Practical Legal Secretary who thrives in a professional business environment. Driven to uphold ethical standards while providing top-notch assistance to attorneys, lawyers and administrative staff.

Educational Background:

High School Dipolma from Draughon's JR Collage, Bowling Green KY 1/2001 to 4/2002 (Criminal Justice)

Job History / Details:

Summary

Practical Legal Secretary who thrives in a professional business environment. Driven to uphold ethical standards while providing top-notch assistance to attorneys, lawyers and administrative staff.

Highlights

Legal research

Court transcription

Legal writing

Family law professional

Administrative support

Legal administrative support

Transcribing/finalizing pleadings

Decisive

Daily docket reports

Ethical

Meets/exceeds goals

Attention to detail

Accomplishments

Litigation

Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery.

Legal Administration Tasks

Generated, typed, formatted and edited letters, documents, motions, briefs and client forms.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Experience

September 2011 to Current

Time Out Community Counseling & Correctional Services Scottsville, KY

Secretary / Office Assistant

Experience in a clinical setting with Alcohol and/or Drug Abuse Clients and Families and Personal Program from Alcoholism or Drug Addiction. Experience in maintaining financial records, consultation, documentation, discharge planning and quality assurance. All documentation is concise and comprehensive, reflecting services provided and was completed in a time frame set by policy and courts.

Provided efficient customer service to clients.Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

September 2009 to September 2010

Western KY Diagnostic Imaging Bowling Green, KY

Medical Scheduler

Scheduling any and all modalities with the Radiology Department. Corresponded with four physicians in-regards to patients, status of reports, and different procedures. Worked directly with the public with getting patients registered and obtaining all personally information. I have researched and have had trained in-depth with extensive knowledge as to the use of all machines within the radiology field.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Performed regular telephone contact with providers to discuss status of rebelling and reimbursement process to ensure account resolution.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

April 2009 to July 2009

Bell, Orr, Ayers and Moore Bowling Green, KY

Legal Secretary

Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.Processed summons, subpoenas, appeals and motions.Drafted legal papers including complaints, summons and interrogatories. Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases. Worked directly with Warren County Circuit and District Courts to obtain hearing arrangements and proper filing of all documents.

September 2006 to April 2009

Warren County Circuit Clerks Office Bowling Green, KY

Deputy Clerk / Domestic Violence

Responsible for administrative and clerical duties supporting the Court Administrator Offices. Over seen all the intake of Domestic Violence/ Emergency Protection Orders within the Warren County area. Worked directly with the Family Court Circuit Judges, Bowling Green Police Department, and Warren County Sheriff's Office. Assisted in all court proceeding obtaining to domestic violence. Prepared and maintained a variety of documents and court records, including databases, and assist with duties such as special projects and juvenile case loads.

April 2002 to March 2005

Misdemeanor Offender Program Dickson, TN

Probation Officer

Handled two counties, City of Dickson and Humphreys County TN, misdemeanor probation court. Interviewing, logging activities, and over seeing clientèle. Worked with the courts and circuit clerks office to assure the probationers were paying court costs and are in compliance with court orders.Provided courses in DUI, Drug, Alcohol and Anger Management.

Education

2002 Draughon's JR Collage Bowling Green, KY

Associate of Science Criminal Justice

3.9 GPA, Office Administration coursework, Microsoft PowerPoint certification

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