Sales Customer Service

Brenda K Owen

Email: ********@*********.***

Address:

City: Albuquerque

State: NM

Zip: 87120

Country: USA

Phone: 701-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced sales and business manager with solid achievements in the retail industry. Fast learner with exceptional analytical, training, and coaching skills. Works productively with management and staff to consistently exceed corporate objectives. Effective communicator; easily interacts with individuals at all organizational levels. Possess a proactive philosophy with accomplished leadership ability over 8 years in business and retail, having built a solid history of consistently increasing revenue and market share.

Educational Background:

High School Dipolma from North Dakota State University Fashion Institute, Fargo ND 1/2001 to 5/2003 (Apparel and Textiles Business and Art General St)

High School Dipolma from Northwest Technical College, Fargo ND 1/2001 to 11/2012

Job History / Details:

Summary

Experienced sales and business manager with solid achievements in the retail industry. Fast learner with exceptional analytical, training, and coaching skills. Works productively with management and staff to consistently exceed corporate objectives. Effective communicator; easily interacts with individuals at all organizational levels. Possess a proactive philosophy with accomplished leadership ability over 8 years in business and retail, having built a solid history of consistently increasing revenue and market share.

Experience

2010 to 2012

Garvey's Floor Gallery PA

Sales Manager

Motivate, inspire, and retain top talent.

Coach, develop and maximize the success of store associates.

Maximize sales potential by coaching sales leaders.

Support team building activities.

Actively network to surface potential sales associates.

Assist in the training of new associates.

Assist with retention of associates.

Analyze business and assist with action plans.

Ensure team communication.

Execute work force management practices.

Drive merchandise flow.

Maintain policies and procedures.

Protect store assets.

Holds store keys and is responsible for open/close procedures.

Lead consistent focus on delivering an exceptional customer experience.

Implementation of the company's selling strategies.

Establish customer satisfaction, Maximize zone priorities.

2007 to July 2010

Neiman Marcus Escada Women's Fine Apparel Mclean, VA

Sales & Business Manager/Selling Specialist

Manage the total operation of the Escada business by buying, driving sales, writing and executing special orders, merchandising product and providing outstanding customer service.

Motivated Sales Team of 14 consultants with a focus on goal development.

Delegated and managed employee responsibilities.

Accountable for the buying and selling of a $3.4 million yearly budget.

Exceeded Fall 2010 sales plan by 36 percentage .

Increased the total growth of the Escada business company wide to 2nd in ranking through aggressive purchases, successful negotiation skills and maintaining profitable inventory levels.

Surpassed Spring 2009 seasonal sales plan by 28 percentage .

Responsible for the planning and executing of special events to drive business.

Attended market appointments and purchased $1.7 million seasonal buys.

Three-time recipient of "NM BEST AWARD" for superior sales and customer service.

2005 to 2007

Susan Van der Linde New York, NY

Sales & Marketing Director

Managed daily operations of the Retail Store.

Responsible for stores $1.2 million yearly revenue.

Delegated and managed employee responsibilities.

Planned and implemented store events and promotions that expedited merchandise turn and profits.

Suggested new products that increased earnings by 23 percentage .

27 percentage increase in overall sales for 2005.

38 percentage increase in overall sales for 2006.

2003 to 2006

Bergdorf Goodman New York, NY

2004 to 2006

Stephen Dweck Jewelry

Business Manager

2003 to 2004

Assistant Buyer

Initiated and executed a sale in excess of $100,000 that brought the total Division to an 83 percentage increase over the previous year and a 37 percentage increase for Spring 2004 Season.

Bought and sold a $1.6 million seasonal budget.

Increased the growth of the Accessory business through aggressive purchases, successful negotiation skills, and the maintenance of profitable inventory.

Fostered and effectively coordinated partnerships with more than 100 vendors/designers.

Accurately compiled vendor's week-to-date, month-to-date and season-to-date department sales on a weekly basis.

Managed the total operation of the Stephen Dweck Jewelry business by driving sales, merchandising product, maintaining repairs, executing special orders, and providing excellent customer service.

Achieved a 41 percentage sales increase for Spring 2005 Season.

Merchandised line, trained and coached sales staff to build knowledge and ensure line meets monthly and annual sales goals.

Recruited, hired, trained, scheduled, and supervised a team of 12 associ.

1998 to 2003

Dakota and Merit Care Hospital Fargo, ND

Surgical Technologist

Developed strong and trusting relationships with surgeons, operating room team and medical sales representatives.

Assisted surgeons with various types of surgery, including Plastic, Cardiovascular, Orthopedic, OBGYN, Retinal, Neurological and General Surgeries.

Remained proactive during surgery, anticipating surgeons needs during procedures.

Prepared operating room with proper surgical equipment and instrumentation.

Possess a strong knowledge of medical and pharmaceutical terminology.

Education

North Dakota State University Fashion Institute Fargo New York, ND NY

Bachelor of Science Apparel and Textiles Business and Art General St

Northwest Technical College East Grand Forks, MN

Associate Degree of Science Surgical Technology

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