Customer Service High School
Resume:
John Thornburg
Email: abpgrj@r.postjobfree.com
Address:
City: Phenix City
State: AL
Zip: 36867
Country: USA
Phone: 334-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Military retired, combat experienced and professionally trained. Hard working team player dedicated to company goals, values, and customer needs. I am a responsible individual that would an incredible addition to this company. Disciplined, Drug Free, Adaptable, Client-focused, Energetic, Dependable
Educational Background:
High School Dipolma from Troy University, Phenix City AL 1/2001 to 10/2012 (Business Administration)
High School Dipolma from, Phenix City AL 1/2001 to 11/2012
Job History / Details:
Career Focus
Military retired, combat experienced and professionally trained. Hard working team player dedicated to company goals, values, and customer needs. I am a responsible individual that would be an incredible addition to this company.
Disciplined, Drug Free, Adaptable, Client-focused, Energetic, and Dependable
Core Qualifications
Customer Service
Customer Satisfaction
Leadership
Working knowledge of Microsoft Word, Excel, PowerPoint
Resourcefulness
Safety oriented
Dependability
Fast learner
Creative Problem Solving
Education and Training
2016 Troy University Phenix City, Alabama
Bachelor of Science Business Administration
Presently enrolled in two on line courses, which allows flexibility.,
High School Diploma
Accomplishments
Married for 19 years, retired from the US Army after 21 years.
A volunteer with the Girls Scout as a product manager for 3 years
Work Experience
April 2012 to August 2012
Strategic Resources Incorporated International (SRI) / eXportable Combat Training Capability (XCTC) Minlow, CA
Hand Held Video Team Leader
Aid Team Chief in teaching Hand Held Video (HHV) skills to local hires such as basic camera operation, camera techniques in the field, fuel point procedures, radio etiquette, equipment familiarity, in addition how to interact and function within a military environment.
Manage and facilitate a team of five to eight people. Responsible for equipment issued to team: camera, camera accessories, vehicles, radio, GPS tracking equipment. Checks on team throughout the training day to ensure that team members are meeting client expectations. Requires navigational skills and professionalism at all times to learn training area and how to navigate terrain without disrupting Army Guard training.
Fully trained on all equipment and able to operate camera in the field when needed. Act as backup for when emergencies or changes in schedule occur.
Shoot incidental projects as needed. (i.e. hero video: footage for end of training montage for soldiers' morale.)
Able to perform Team Chief duties when needed: backup footage, scheduling for an entire section, troubleshooting, attend briefings.
March 1991 to June 2012
US Army
Enlisted Soldier
Served for 21 years in many different rolls:
Schools Sergeant, Platoon Sergeant, Section Leader, Team Leader
Schools Sergeant
Scheduling and coordination for 600 Soldiers in battalion to attend Army Schools. Advises Battalion Sergeants Major on all Non-Commission Officer Education System (NCOES) a computer program. Developed and implemented the battalion schools spread sheet tracker (excel) that was adopted by the brigade as the new Standard Operation Procedure (SOP). Supervised and mentored 12 company schools Non-Commission Officers (NCOs) on the policies and SOPs resulting in a 50 percent increase of Soldiers to attend professional development courses. Maintained accountability of all assigned equipment valued in excess of $30,000.
Platoon Sergeant:
Responsible for the training, professional development, fitness, and welfare of 40 Soldiers. Coordinated maintenance for 13 vehicles and assigned equipment valued at $5,500,000. Provided tactical and technical guidance to subordinates and professional support to Junior and senior grade personnel in the accomplishment of their assigned tasks.
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