Customer Service Manager

Jaime Grieco

Email: ********@*********.***

Address:

City: Lock Haven

State: PA

Zip: 17745

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 1 8 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Educational Background:

High School Dipolma from Lock Haven High School, Lock Haven PA 1/2001 to 6/1994 (Business)

Job History / Details:

Summary

Restaurant professional with18 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

In-depth food and wine knowledge

Upbeat, outgoing and positive

Mathematical aptitude

Food ingredients expert

Exceptional interpersonal skills

Extensive hospitality background

Extensive hospitality background

Food and beverage specialist

Food safety understanding

Experience

June 1994 to November 2012

Texas Lunch Lock Haven, Pa

Waitress

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on products received.Continually kept carpets and floor clear of debris.Maintained a professional tone of voice and words at all times, including during peak rush hours.Promoted and endorsed the company to bring in new business.Facilitated prompt and accurate seating and service of all guests.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a friendly, service-oriented manner.Completed opening and closing checklists according to set standards.Actively complied with all health department regulations and rectified issues immediately.Maximized table turns and rotated seating for maximum guest satisfaction.Hand-washed dishes and glassware thoroughly. Stocked deliveries in a timely and safe manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Assisted servers and dining room hosts and quickly responded to guests' needs.Provided high quality service.Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner.Transported all dirty tableware from dining room to dishwashing area for proper cleaning.

Education

1994 Lock Haven High School Lock Haven, Pa

High School Diploma Business

Pennsylvania College Of Technology, Early Childhood Edu.

Candidate Resume - KATHY A MOORE

Contact Information -

Email: ********@**-********-********.***

Address:

City: Lexington

State: SC

Zip: 29071

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

SUMMARY: Organized, flexible, motivated * Computer proficient in Agency Management systems including Applied, AMS, and Vertafore. Personal Lines Manager with [36] years experience. Specialty areas include setting up Educational needs of each Account Manager and Producer; streamlining all procedures so those in sales are not encumbered by regular processing.

Educational Background:

High School Dipolma from Boyd County High School, Ashland KY 1/2001 to 5/1974 (English, Math, Economics)

Job History / Details:

Summary

SUMMARY: Organized, flexible, motivated * Computer proficient in Agency Management systems including Applied, AMS, and Vertafore. Personal Lines Manager with [36] years experience. Specialty areas include setting up Educational needs of each Account Manager and Producer; streamlining all procedures so those in sales are not encumbered by regular processing.

Professional Experience

July 2011 to Current

Various Agency's Ashland, Ky

Insurance Counselor

Overview of the office and procedures

Set up Personal Lines and Commercial LInes in to one processing standard

representing Best Practices work flow for ALL areas.

October 1998 to July 2011

Turbeville Insurance Agency, Inc Columbia, South Carolina

Vice President of Personal Lines for 5 locations in SC

Created procedures and business approach.

Supervised personal lines account managers and producers.

Specialized in coastal property coverage.

Opened the Beaufort coastal branch in 2005, huge success.

Negotiated commission schedules for all lines of business

Coordinated policy rollovers in favor of the clients and agency

Maintained PL renewal retention 89 to 93 percentage consistently.

December 1991 to October 1998

Russell-Massey & Company Columbia, SC

Personal Lines Manager

Specialized in educational cross-selling and account rounding

Supervised personal lines staff and initiated procedures

State contact for downloading and T-Filing (beginning in 1993)

March 1986 to November 1991

Midland Insurance Agency, Inc Ashland, Ky

Customer Service Representative

Answered phone, quoted current and new customers.

Identified what qualified for an A, B, or C client, and work flow.

Certifications

C.I.C. Certified Insurance Counselor

C.I.S.R. Certified Insurance Service Rep (Teach part of this series)

A.C.S.R. Accredited Customer Service Rep

Affiliations

I.I.A.B.S.C INDEPENDENT INSURANCE AGENTS BROKERS OF S.C.

Applied Users Group

Liberty Mutual/Safeco Advisory Board

Bankers Advisory Board

President AMS Users Group 1994, 95, 96.

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