Customer Service Medical
Resume:
Colby Lockwood
Email: abpgph@r.postjobfree.com
Address:
City: Holiday
State: FL
Zip: 34691
Country: USA
Phone: 727-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.
Educational Background:
High School Dipolma from University Of Phoenix, Clearwater FL 1/2001 to 10/2012 (Health Care Administration)
Job History / Details:
Career Focus
Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.
Core Qualifications
Detail oriented
Scheduling tools
Excellent research skills
Microsoft Word, Excel, PowerPoint
Planning/coordinating
Team leadership
Electronic Medical Record (EMR) software
HHM and Medisoft billing systems
HIPAA compliance
Patient-focused care
Office support (phones, faxing, filing)
Excellent verbal communication
Alphabetical/numerical filing mastery
Talent in obtaining/charting vital signs
Goal-oriented
Order Processing
Staff development/training
Administrative support
Schedule management
Project planning
Team liaison
Meeting minutes
Filing and data archiving
Medisoft proficient
Medical terminology
Education and Training
2012 University Of Phoenix,
Bachelor of Arts Health Care Administration
3.2 GPA
Coursework in Healthcare Management
Accomplishments
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Research:
Investigated and analyzed client complaints to identify and resolve issues.
Patient Charting
Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
Vendor Management:
Negotiated low vendor rates for office supplies.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Work Experience
June 2012 to Current
Consulate Newport Richey, Fl
CNA
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.Updated patient financial information to guarantee accuracy.Professionally and courteously verified appointment times with patients.Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Maintained strict patient and physician confidentiality.
September 2006 to October 2008
Lancaster's Inc Largo, Fl
Safety Technician
Ensured that all health and safety guidelines were followed.Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.Prepared and maintained production reports and personnel records.Responsible for the selection and maintenance of equipment.Set up and verified the functionality of safety equipment.
May 2012 to January 2012
Tarpon Bayou Center Tarpon Springs, Fl
Staffing Coordinator/Central Supply
Delegated staff nurse duties.Maintained patient privacy and confidential patient information.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Created databases and spreadsheets to improve inventory management and reporting accuracy.Managed incoming and outgoing calls for busy medical office.Oversaw inventory and office supply purchases.Complied annual recommendations for end of fiscal year budgets.Reviewed accountantÆs book entries to ensure accuracy of the G/L.Worked with management to document and offset unusual expense variances in their respective areas.Assisted in the creation of vendor contracts for outside vendors.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Configured any human and material resources needed.Maintained necessary level of communications between shifts.
March 2009 to March 2011
Sunset Point Care and Rehab Clearwater, Fl
CNA
Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Maintained patient privacy and confidential patient information.Utilized strong assessment skills to determine necessary patient care.Obtained vitals for a floor of 25 patients per shift.Measured urine specimens and delivered them to the laboratory.Worked as part of team to execute proper care of body mechanics and safety of patient.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.
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