Customer Service High School

Cierra Harris

Email: ********@**************.***

Address:

City: Arlington

State: VA

Zip: 22207

Country: USA

Phone: 571-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proactive individual with exemplary interpersonal, communication, and people skills.Detail-oriented person with experience editing documents, identifying problems and errors, and verifying compliance with established standards.Experience in the areas of Sales, Customer Service, Clerical, and Call Center.Proficient in Excel,PowerPoint, Lotus Notes, Peopleware Pro, and Microsoft Office suite.High-performing Customer Service with extensive experience working with a diverse client base and delivering results.

Educational Background:

High School Dipolma from Yorktown High School, Arlington VA 1/2001 to 6/2006 (High School Diploma)

High School Dipolma from Northern Virginia Community College, Arlington VA 1/2001 to 10/2012

High School Dipolma from Yorktown High School, Arlington VA 1/2001 to 10/2012

Job History / Details:

Career Overview

Proactive individual with exemplary interpersonal, communication, and people skills.Detail-oriented person with experience editing documents, identifying problems and errors, and verifying compliance with established standards.Experience in the areas of Sales, Customer Service, Clerical, and Call Center.Proficient in Excel,PowerPoint, Lotus Notes, Peopleware Pro, and Microsoft Office suite.High-performing Customer Service with extensive experience working with a diverse client base and delivering results.

Skill Highlights

Proficient with a computer, skill with MS Office

Considerable business knowledge through various classes

Fast learner

Extensive work with Peopleware pro, and Intacct

Meets/exceeds goals

Attention to detail

Employee training and development

Great phone skills

Excellent Interpersonal communication and customer service skills

Some training skills with leading company meetings

Faxing,copying and filing of important confidential documents

great time management skills

Core Accomplishments

Operations

Collaborated with Marketing/Customer Service departments to ensure smooth work flow and efficient organization operations.

Scheduling

Assisted team manger with employee scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues within Conference Center.

Multitasking:

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

September 2010 to Current

ESI International Arlington, VA

Conference Center Coordinator

Greet students, instructors, and other visitors to the Center

Answer incoming calls, and act as a resource to callers

Prepare student administrative packets, and prepare classrooms with books and materials

Maintain cleanliness of center, and ensured that supplies were well-stocked

Fax important documents, and copy important classroom materials for instructors and students

Check students' records in Peopleware to ensure that they are registered for class

Input and update excel spreadsheet with order invoices (Staples Supplies, Catering, and Publications )

May 2009 to August 2010

IBM Springfield, VA

Call Center Agent

Handled inbound and outbound calls for Mail Study Volunteers

Logged data entry in database upon each call made or received for Mail Study Volunteers

Sent out mass emails on Lotus Notes

Organized weekly team meetings

Created spreadsheets to improve mail study reporting accuracy.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

April 2008 to September 2008

ADT Springfield, VA

Receptionist

Maintained an organized front desk area for customers and lead technicians

Answered and routed multi-line telephone system

Successfully organized appointments between employees and clients

Typed internal reports, memos and other correspondence

Kept detailed messages of incoming calls for company employees

Accepted and distributed mail to proper departments and employees

Alphanumeric data entry into database for active accounts

May 2006 to September 2006

Social Security Administration Falls Church, VA

Clerk, Reprographics Department (Internship)

Coordinated administrative needs, including accepting and distributing messages and mail to proper departments and employees

Answered phone calls, and routed callers to the proper department

Filed documents and prepared large print jobs for disability cases for the courts

Alphanumeric data entry of patient information into the company's database

Education

ESI International Arlington, Virginia

Continuing Project Management

Course Completion:

Rolling out the Red Carpet

Microsoft Excel Level I

Microsoft Level II

Effective Use of Outlook and Email Etiquette

Northern Virginia Community College Alexandria, Virginia

Continuing Business Administration

2006 Yorktown High School Arlington, VA

High School Diploma

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