Customer Service Manager

Katrina Gardner

Email: abpgoj@r.postjobfree.com

Address:

City: Denver

State: CO

Zip: 80231

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am looking forward to helping people in my next career change. I want to provide them with excellent customer service and helpful knowledge and information. I would like to work somewhere that I know I am making a difference and helping people by sharing what I know and friendly smile.

Educational Background:

High School Dipolma from Shoreline Community College, Seattle WA 1/2001 to 5/2002 (Music)

High School Dipolma from Edmonds-Woodway High, Seattle WA 1/2001 to 10/2012

Job History / Details:

Career Focus

I am looking forward to helping people in my next career change. I want to provide them with excellent customer service and helpful knowledge and information. I would like to work somewhere that I know I am making a difference and helping people by sharing what I know and friendly smile.

Core Qualifications

Detail oriented

Friendly

Excellent research skills

Professional demeanor

Team leadership

Client Relations

Payroll

Creative Problem Solving

Customer Focused

Multi-Tasking

Computer Literate

Analyzing Clients Needs

Prompt and Timely

Patient

Critical thinker

Education and Training

2002 Shoreline Community College Seattle, WA

Associate of Arts Music

While at Shoreline I focused a lot on music and played in several bands. I performed weekly as Seattle's Jazz Alley and my Jazz trio was even on Good Morning America when they did a feature piece on the Seattle music scene.

2000 Edmonds-Woodway High Edmonds, WA

High School Diploma General

In high school I was very involved with different study groups, I was picked to me a "Natural Helper" which are students that are elected by other students anonymously to be a support group and mediators for the school. I was also very involved in the music program and won several competitions and scholorships.

Work Experience

November 2005 to 10/29/2012 12:00:00 AM

Assistant Store Manager

January 2012 to Current

Comcast Denver, CO

Customer Service Technician

At Comcast I assist people with their cable/billing issues. When a customer calls in with an issue, it is up to me to troubleshoot the issue to the best of my ability and if I can't solve it, I have to schedule a tech. I educate customers about their billing, our services and how to utilize what services they have already.

February 2010 to December 2010

Terravida Coffee Co. Seattle, WA

Barista

After taking some time off I returned to the workforce as barista. As a barista it is absolutely mandatory that you have exceptional customer service, as your pay is based mainly on tips. I really enjoyed the relaxed feel of the shop, getting to know my customers and the community. My job was primarily making coffee but did include register duties, and opening/closing responsibilities.

October 2008 to July 2009

Pumpkin Patch Seattle, WA

Assistant Sales Manager

Working at Pumpkin Patch was a lot of fun and extremely fast paced. I started out in the back in the warehouse but was quickly promoted and transfered to open a new store. I got to put together all the fixture, organize teams for construction and hire employees for our new location.

December 2006 to August 2008

G.I Joe's Mount Vernon/Kirkland, WA

Sales Manager

After working as a sales associate, I was promoted to Sales manager where I was in charge of scheduling my departments, hiring employees, discipline and dismissal and created a fun and productive working environment. I ran the warehouse, the auto department, front end, and the camping & snow/watersports. I faced a lot of challenges at Joe's, as this was my first management position, I learned a lot and I feel like I was an exceptional leader, not just by position but by example.

February 2006 to December 2006

G.I. Joe's Lynnwood, WA

Sales associate

At Joe's I started out in the camping, watersports/snowsports department. I organized all product resets, did inventory, assisted customers with buying gear, tuned and waxed ski's and snowboards, worked with our buyers to ensure that we were getting the product that would sell to our customer base.

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