High School Customer Service

Terez Durbano

Email: abpgof@r.postjobfree.com

Address:

City: East Boston

State: MA

Zip: 02128

Country: USA

Phone: 857-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Personal Care Assistant effective at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling personal care and household tasks.

Educational Background:

High School Dipolma from Lynn Classical, Lynn MA 1/2001 to 6/1996 (General)

High School Dipolma from Lincoln Technical Institute, Lynn MA 1/2001 to 10/2012

High School Dipolma from U-Mass Boston, Lynn MA 1/2001 to 10/2012

Job History / Details:

Summary

Experienced Personal Care Assistant effective at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling personal care and household tasks.

Highlights

Problem resolving

Advanced interpersonal skills

Relationship/team building

Commitment to quality and service

CPR certification

Strong communication skills

Quality control

ACE Personal Care certification

Dependable

Fast Learner

Patience and self-discipline

Accountability

Personnel management

Planning and development

Leadership

Supervisory experience

Knowledge of Medicaid statutes and regulations

Promotes positive behavior

Strong presentation skills

Experience

January 2011 to September 2012

Larry Green Salem, MA

PCA

Assisted patients with ambulation and crutch walking. Helped patients move in and out of beds, baths, wheelchairs and automobiles.Cooked appetizing and satisfying meals and snacks.Scheduled and accompanied clients to medical appointments.Maintained a clean, healthy and safe environment.Obtained household supplies and ran daily errands.Assisted with patient transfer and ambulation.Read and recorded temperature, pulse and respiration.Followed safe lifting techniques and individual resident lifting instructions.Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal safety. Maintained a clean, orderly and well-stocked environment.

January 2008 to December 2010

The Bar Room Boston, MA

Bartender

Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Helped with preparation, set-up, and service for catering eventsInspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Kept ice bins filled. Performed all transactions in a cordial, efficient and professional manner. Placed clean dishes, utensils, and cooking equipment in storage areasStocked bar with beer, wine, liquor, and related supplies. Stocked service stations with items such as ice, napkins, and straws

February 2006 to May 2008

Liberty Mutual Boston, MA

Administrative Assistance

Served as corporate liaison between the finance, IT and marketing departments.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Verified and created claim numbers by communicating with various insurance companies.Developed Executive Agenda for all senior-level management.Directly supported CEO in managing operation workload.

Education

96 Lynn Classical Lynn, MA

High School Diploma General

4.0 GPA. Coursework in Anatomy, Physiology and Health Assessments

2011 Lincoln Technical Institute Somerville, MA

Associate of Science Medical Asst./Billing and Coding

4.0 GPA. Coursework in Anatomy, Physiology and Health Assessments

05 U-Mass Boston Boston, MA

Associate of Science Computer Design

4.0 GPA Academic Achievement Award Advanced coursework in Computer Programming. Minor in Web Site Design

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