Customer Service High School

Tonya Carrington

Email: ********@*********.***

Address:

City: Huntsville

State: TX

Zip: 77320

Country: USA

Phone: 936-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in the Clerical field, who needs top-level support.

Educational Background:

High School Dipolma from Microsoft, Austin TX 1/2001 to 3/2011 (Microsoft Office 2007)

High School Dipolma from National Institute of Technology, Austin TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in the Clerical field, who needs top-level support.

Skill Highlights

Report development

Administrative support

Schedule management

Meets/exceeds goals

Microsoft Office 2007 Master

Filing and data archiving

HIPAA compliance

International Classification of Diseases (ICD.9CM)

Medical terminology

Core Accomplishments

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

September 2012 to Current

Burger King New Waverly, Texas

Assistant Manager

Provided efficient customer service to clients.

Organized daily routine for proper functions of the company

Education

2011 Microsoft,

Microsoft Office Specialist Masters Microsoft Office 2007

Microsoft PowerPoint certification

Microsoft Word certification

Microsoft Excel certification

Microsoft Access certification

2003 National Institute of Technology Houston, Texas

Certification Medical Assistant

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