Customer Service High School

Jenipher Crawford

Email: abpgnu@r.postjobfree.com

Address:

City: Colorado Springs

State: CO

Zip: 80902

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Manager with can-do attitude and willingness to help at all times. With over 6 years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from W.E. Boswell High School, Fort Worth TX 1/2001 to 2/2005 (Basics)

Job History / Details:

Career Overview

Friendly Customer Service Manager with can-do attitude and willingness to help at all times. With over 6 years retail experience in a fast-paced environment.

Core Strengths

Excellent time management skills

Microsoft Outlook, Word and Excel

Scheduling

AS-400, Compass software proficiency

Effective workflow management

Effective workflow management

Training and development

Deadline-oriented

Team leadership

Accomplishments

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Promoted to Store Shift Leader after 7 months of employment.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Supervision

Supervised team of 8 staff members.

Work Experience

April 2005 to March 2012

Walgreens Austin, Texas

Store Shift Leader

Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints.Effectively communicated with team members to maintain clearly defined expectations. Described merchandise and explain operation of merchandise to customers. Operated a cash register to process cash, check and credit card transactions.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Facilitated monthly and quarterly physical inventory counts.Replenished floor stock and processed shipments to ensure product availability for customers.

February 2005 to April 2005

Baby Dolls Arlington, Texas

Waitress

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs.Delivered exceptional, friendly and fast service.

August 2000 to February 2005

W.E. Boswell High School Fort Worth, Texas

Gymnastics Instructor

After School instructor for Intermediate Gymnastics Classes. Managing a group of kids between 5-10 with a assistant.

Educational Background

2005 W.E. Boswell High School Fort Worth, Texas

Graduated early on Feb. 18th 2005.

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