Customer Service Sales Representative

Ryan Secoy

Email: ********@*********.***

Address:

City: Fleming

State: OH

Zip: 45750

Country: USA

Phone: 740-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Sales Representative with 4 years in fast-paced customer service. Created a positive experience under pressure to ensure high quality customer care. Works well with customers to resolve any complaints and find a solution to the problem at hand. Driven to exceed goals and build long term relationships with customers. Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Warren High School, Vincent OH 1/2001 to 6/2008 (General)

Job History / Details:

Summary

Qualified Sales Representative with 4 years in fast-paced customer service.

Created a positive experience under pressure to ensure high quality customer care.

Works well with customers to resolve any complaints and find a solution to the problem at hand.

Driven to exceed goals and build long term relationships with customers.

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Highlights

Dependable and reliable

Excellent work ethic

Resolution-oriented

Dependable and reliable

High customer service

People-oriented

Efficient data entry

Positive and friendly

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

March 2009 to Current

Marietta Mack Marietta, OH

Sales Representative

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Guaranteed positive customer experiences and resolved all customer complaints.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Education

2008 Warren High School Vincent, OH

High School Diploma General

Coursework in Computer Applications

Coursework in Marketing and Advertising

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