Human Resources Manager

Jennifer Heller

Email: ********@**************.***

Address:

City: Dixon

State: IL

Zip: 61021

Country: USA

Phone: 815-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from National Louis University, Chicago IL 1/2001 to 10/2012 (Behavioral Science)

High School Dipolma from Sauk Valley Community College, Chicago IL 1/2001 to 10/2012

Job History / Details:

Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Highlights

Verbal and written communication skills

Experience working in a clinical setting

Familiarity with Electronic Medical Records

Interpersonal, oral, and written communication skills

Proficiency with Windows and Microsoft applications

Proficient writing skills

Ability to de-escalate clients in another vulnerable emotional state

Excellent organizational skills

Time management

Mobility assistance

Understands medical procedures

CPR/AED certification

Understanding of diverse communities

Excellent analytical skills

Critical thinker

Attention to detail

Leadership abilities

Client-focused

Self-motivated

Change management

Excellent team player and community builder

Budget analysis

Meets/exceeds goals

Team liaison

Attention to detail

Meeting minutes

Sound decision maker

Competent ASL signer

Trained in Kronos Time keeping

Accomplishments

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Supervision

Supervised team of fifteen staff members.

Reporting

Documented and resolved staffing issues which led to the decrease in behaviors in the home.

Staffing

Worked directly with Human Resources to streamline hiring and onboarding process.

Creative Problem Solving:

Resolved issues through the home by listening followed by adjusting.

Turned a negative budget into a positive budget.

Human Resources

Reduced employee turnover .

Experience

October 2006 to Current

Kreider Services Dixon, IL

Community Living Supervisor II

Community Living Supervisor II

Guide clients in the development of skills and strategies for dealing with their concerns. Provided a safe and comfortable environment to adults with Autism and Developmental disabilities. Meet with parents and or guardians on a yearly basis to develop a plan that meets each individual's needs.

Supervise the In-Home Support Staff on client medical issues, behavioral issues and written reports for each case. Maintain training records for each staff, ensuring staff are updated yearly. Review incoming incident reports, educate staff if needed. Counsel staff on areas of concern.

Attend meetings and trainings necessary for professional development and as required by the agency or its funding sources.

January 2003 to October 2006

Northwestern Illinois Center for Independent Living Rock Falls, IL

Resource Coordinator

Maintain a caseload of approx. 50 persons with disabilities. Commute throughout 5 counties, meeting the needs of consumers. Provide community outreach and education. Work with government agencies to assist consumers in obtaining assistance.

General office skills, data entry

Education

2013 National Louis University Chicago, IL

Bachelor of Science Behavioral Science

Currently Attending

[4.0] GPA

Coursework in Behavioral Science

2003 Sauk Valley Community College Dixon, IL

Associate of Applied Science Human Services

Affiliations

Reading

Traveling

Dining

Movies

Sewing

Hobby Farming

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