Customer Service Sales

Emma Lynn

Email: abpgkl@r.postjobfree.com

Address:

City: Baltimore

State: MD

Zip: 21231

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Media Consultant with experience in outside sales, marketing, and customer service. Skilled in building relationships, instructing clients about new technologies, and negotiating and closing sales with outstanding follow through.

Educational Background:

High School Dipolma from Towson Unitversity, Towson MD 1/2001 to 5/2011 (Mass Communications Advertising)

High School Dipolma from Towson University, Towson MD 1/2001 to 10/2012

Job History / Details:

Career Focus

Enthusiastic Media Consultant with experience in outside sales, marketing, and customer service. Skilled in building relationships, instructing clients about new technologies, and negotiating and closing sales with outstanding follow through.

Key Skills

Excellent communication skills

Motivated team player

Superior organizational skills

Excellent work ethic

Exceptional multi-tasker

Project planning

Meets/exceeds goals

Creative Problem Solving

Persuasion Skills

Adaptable

Detail Oriented

Developing and managing multi-media Advertising Campaigns

B2B Marketing

Website Development

Social media Marketing

Customer Relations

CRM and cloud computing-Salesforce.com

Microsoft Office (Excel,PowerPoint, Outlook, Word, etc.)

Certifications

Google AdWords Authorized Reseller: Sales Representative Certification

SuperMedia LLC Sales Certification Training

Education

May 2006 Cabrini College,

2011 Towson University,

Bachelors Degree Mass Communications Advertising

Concentration in Advertising

Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing

Thesis/Independent Study; "Social Media's Role in Business Advertising Strategies"

Professional Experience

April 2012 to Current

SuperMedia LLC Timonium, MD

Media Consultant/ Outside Sales Representative

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Retained and ensured proper handling and care of over 150 existing client accounts.

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

Emphasized product features based on analysis of customers' needs.

Handled the highest volume account in assigned territory.

Collaborated with members of other departments to complete sales transactions.

Responded to all customer inquiries in a timely manner.

Shared product knowledge with customers while making personal recommendations.

Used networking opportunities to create successful, on-going business relationships.

Created and executed Advertising campaigns, including new product introductions and existing product development.

Computed, recorded, and proofread data, records and reports.

September 2011 to Current

SpecWorks, Inc Baltimore, MD

Account Manager/Customer Service Rep

Communicated with vendors regarding back order availability, future inventory and special orders.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interacted with customers and retail buyers to expedite orders.

Tracked advertising promotions for clients.

Developed reputation as an efficient service provider with high levels of accuracy.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Created new processes and systems for increasing customer service satisfaction.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Responsible for all aspects of the company's largest accounts; including all orders, proofs, shipping, billing, and customer service.

Given expanded responsibilities in second month of employment to include traffic management and order processing for additional major accounts.

Trained new reps in order processing, customer service and the Compass Operations Management System used for managing inventory, accounting and customer service.

Recognized for excellence in customer service.

August 2008 to May 2011

Aldo's Italian Restaurant Baltimore, MD

Bartender/Hostess

Responsible for all bar operations and customer service for this fine dining establishment.

Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution.

Orchestrated menu development based on guest seasonal considerations and special events (ex.

Restaurant Week).

Overlooked all private dining needs for guests.

June 2005 to June 2006

What a Girl Wants Philadelphia, PA

Store Manager

Ran day to day operations including staff management, customer service, restocking, displays and organization

Developed advertising strategies, layout and design for company website

Ensured a well stocked store with oversight for daily maintenance

Responsible for inventory control and vendor relations

Verified accuracy and vaulting of nightly deposits.

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