Customer Service Manager

Donna Harlander

Email: ********@**************.***

Address:

City: Camden

State: NY

Zip: 13316

Country: USA

Phone: 315-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from Central City Business Institute, Syracuse Amf NY 1/2001 to 6/1984 (Business)

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.

Skill Highlights

Report development

Problem resolution

Administrative support

Meet deadline

Meets/exceeds goals

Self-starter

Meeting deadline

Attention to detail

Microsoft Office skills

Meeting minutes

Employee training and development

Filing and data archiving

Core Accomplishments

Customer Service:

Met with clients in person to discuss their issues and goals

Spoke with clients on the telephone to complete their individual requests.

Operations:

Collaborated with Senior Management and Technology Services to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including supervising four employees and insuring all transactions were accomplished in an efficient and timely manner.

Management Support:

Ensured smooth operations by supporting executive team.

Research:

Investigated any necessary information for proper posting and resolved any issues as they came up.Training

Responsible for training all new employees to ensure continued quality of customer service and correct posting of transactions.File

Management:

Worked with and initiated an electronic filing system for all current and past client account files for ease of finding needed information in an efficient manner.Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting:

Maintained reports to provide management with updated information for client projects and management overview and audit.

Training:

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Technology Proficient:

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Professional Experience

February 2004 to Current

Alliance Bank NA Syracuse, NY

Vice President Trust & Investment Operations

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Served as corporate liaison between the finance, IT and marketing departments.Provided efficient customer service to clients.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

February 1992 to February 2004

Alliance Bank NA Syracuse, NY

Operations Clerk

Responsible for the posting and balancing of department entries in all client accounts. Entries included bill paying, income posting and security purchase and redemptions.

Was promoted to Vice President Trust and Investment Operations due to my efficient and effective manner when the position was created in 2004.

June 1990 to February 1992

Alliance Bank NA Oneida, NY

Floating Teller/Collection

Was responsible for floating to various branches to cover the teller position when one was needed.

Called customers regarding past due loans to set up a payment schedule to bring the account current.

January 1989 to June 1990

Sylvan Spring Water Company Oneida, NY

Billing Clerk

Set up, mailing and follow up for water bills both monthly and quarterly. Assisted in bringing all records current prior to sale of company.

June 1985 to January 1989

Mystic Stamp Co Camden, NY

Collective Postage Stamp Grader and Purchaser

Responsible for grading all stamps for collectors for individual and packet sales.

Responsible for the purchase of all mint stamps from the post office to insure proper quantity for all collector packages.

Education

1984 Central City Business Institute Syracuse, NY

Business

Associate's Degree in Executive Secretarial

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