Manager Customer Service

Michael Ruiz

Email: abpgiy@r.postjobfree.com

Address:

City: allentown

State: PA

Zip: 18103

Country: USA

Phone: 484-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Outgoing shift manager familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Educational Background:

High School Dipolma from willam allen high, Allentown PA 1/2001 to 6/2010 (Pluming&heating)

Job History / Details:

Summary

Outgoing shift manager familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Highlights

Reliable and punctual

Cash handling

Delivers exceptional customer service

Commercial deep fryer and slicer operation

Proven leader

Good with numbers and math

Fast and efficient service worker

Restaurant management

Staff training/development

Consistently meet goals

Efficient multi-tasker

Computer-savvy

Calm under pressure

Strong work ethic

Customer-oriented

Inventory control and record keeping

POS systems

Listening skills

Reading comprehension skills

Experience

March 2009 to Current

Mcdonalds allentown, Pa

Shift Manager

Served as mentor to junior team members.Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Counseled and disciplined staff when necessary.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Education

2010 willam allen high allentown, Pa

High School Diploma Pluming&heating

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