Customer Service Sales

Customer Service/Hospitality/Sales (Elizabethtown, KY)

Date: 2012-10-22, 11:53AM EDT

**.*.*****@*****.***

Mickey E. Moran

*** ***** **., *** **, Elizabethtown, KY 42701 270-***-**** **.*.*****@*****.***

Education

Comprehensive Diploma -- Green County High School, Greensburg, KY

Computer Information Systems -- Lindsey Wilson College, Columbia, KY

Registered KY Tech Nursing Aide -- Kentucky Tech, Greensburg, KY

HVAC & Refrigeration -- Jefferson County (Kentucky) Adult Education Program, Louisville, KY

Sales Certification -- National Integrity Sales College, Louisville, KY

Professional Experience

Bob Swope Ford, Elizabethtown, KY. 2012

Sales

Automobile sales on commission

Hampton Inn & Suites, Radcliff, KY. 2011 - 2012

Front Desk/Customer Service

Work front desk (check-ins, check-outs, reports, etc.)

Balance cash drawer

Use Service Recovery techniques when appropriate

Holiday Inn Express, Campbellsville, KY. 2010 - 2011

Assistant Manager /Guest Experience Champion

Trained new employees on front desk and "stay real" service culture

Anticipated and took care of guests' needs proactively

Used Service Recovery techniques when appropriate

Worked front desk (check-ins, check-outs, reports, etc.)

Communicated guest feedback to ensure employee recognition

Ensure front desk is actively enrolling guests into Priority Club

Best Western, Campbellsville, KY. 2007 - 2010

Night Auditor

Balanced cash and credit cards

All aspects of guest services

Worked front desk (check-ins, check-outs, etc.)

J&J Mechanical, Louisville, KY, 2003 - 2007

Purchasing

Maintained final oversight of purchasing department budget

Prepared and processed requisitions/purchase orders for supplies and equipment

Developed specifications for products or substitute materials

Reviewed purchase order claims and contracts for company policy compliance

Maintained records of orders and accounts receivable

Trane/Koch Air, LLC, Louisville, KY, 2000 - 2003

Sales

Signed up new dealers with contracts

Prepared and processed purchase orders for supplies and equipment

Entered orders into the computer and ensured delivery to job site

Visited current dealers to ensure needs were being met

James Hotel Properties, Louisville, KY, 1996 - 2000

(Holiday Inn, Ramada, Best Western, Days Inn, Breckenridge Inn)

General Manager/Night Manager

Managed daily operations of five hotel properties

Managed a total staff of 50+

Created extensive, detailed daily operational reports for each property

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