Customer Service Manager
Resume:
EXPERIENCED Admin/Customer Service (Louisville, KY)
Date: 2012-10-24, 1:39PM EDT
abpgif@r.postjobfree.com
Holly Burnette
*** ******** **** **********, ** 40229 502-***-**** abpgif@r.postjobfree.com
Career Overview
Energetic and reliable office manager skilled with working with a diverse group of people.
Professional Experience
Malone Solutions February 2008-October 2012
Branch Manger
Managed daily operations. Conduct interviews daily. Provided staffing needs for over 20 clients. Gathered and entered payroll for 150 employees. Ordered supplies. Ran criminal backgrounds and administered drug screens. Follow up with customers regularly. Answer telephones. Enter information into computer system. Handle employee and customer concerns or complaints.
Fifth Third Bank December 1999-January 2008
Customer Service Manager
Responsible and accountable for the day-to-day operations and risk management of the financial center. Direct management responsibilities for the operational and referral activities of seven customer service representatives. Also responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers. Responsible for meeting sales/referrals goals. Open and close accounts, including checking, savings, CD's, auto and home loans, etc.
Commonwealth Dodge September 1989-October 1999
Assistant Office Manager
Answer multiple phone lines, paging over intercom system, transferring calls to appropriate departments or taking messages when necessary. Greet, direct or answer questions for customers with professionalism. Assist parts, service and body shop departments with vendor orders. Inputting invoices, payments and sending monthly statements. Write purchase orders and monthly checks to vendors. Balance two monthly bank statements and correct or write off any errors. Processed loan documents and payments when new or used vehicles were sold. Transferred vehicles into new owner's name. Payoff and transfer trade in's in applicable.
Education
Southern High School
High School Diploma 1991
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