Brandon Shackleford

Email: abpgi1@r.postjobfree.com

Address:

City: Knoxville

State: TN

Zip: 37921

Country: USA

Phone: 865-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. I want to create a good employee moral, as that will reflect on your guest and your overall customer satisfaction. i believe happy staff creates happy customers. I have a very flexible schedule and I'm a very high energy and efficient leader. I always maintain a friendly demeanor, as I believe that is important to reflect on your staff. I am big on cleanliness. I believe that guests should expect clean linens and a neat and attractive room without having to request it. The work of maintaining these comforts should be invisible. Restaurants should strive, above all, for variety and freshness in the food they serve, and take pride in that.

Educational Background:

High School Dipolma from Union County High, Maynardville TN 1/2001 to 5/2007 (High School Diploma)

Job History / Details:

Summary

Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. I want to create a good employee moral, as that will reflect on your guest and your overall customer satisfaction. i believe happy staff creates happy customers. I have a very flexible schedule and I'm a very high energy and efficient leader. I always maintain a friendly demeanor, as I believe that is important to reflect on your staff. I am big on cleanliness. I believe that guests should expect clean linens and a neat and attractive room without having to request it. The work of maintaining these comforts should be invisible. Restaurants should strive, above all, for variety and freshness in the food they serve, and take pride in that.

Highlights

Natural leader

Strong work ethic

Customer-oriented

Inventory control and record keeping

Full service restaurant background

Proven sales record

T.I.P.S. certified

Trained in performance and wage reviews

Results-oriented

Operations management

Adaptable

Budgeting & Cost Controls

Teambuilding/Training/Supervision

Guest Service Excellence

Multioutlet Operations

Accomplishments

Manager of the Quarter- Hilton Hotel (2011)

Experience

March 2010 to Current

Hilton Hotel Knoxville, Tennessee

Restaurant Manager/ Assistant Food and Beverage Manager

Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.

Conducte daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Minimize loss and misuse of equipment through proper restaurant supervision and staff training.

Develop and maintain exceptional customer service standards.

Ensure proper cleanliness is maintained in all areas of the bar and front of house.

Optimize profits by controlling beverage and labor costs on a daily basis.

Consistently maintaine high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Performe checkouts of servers and bartenders to ensure that all tickets are accounted for and all sidework is completed.

Build sales forecasts and schedules to reflect desired productivity targets.

Perform restaurant walk-throughs to gauge timeliness and excellent service quality.

Collaborate with the Executive Chef to analyze and approve all food and beverage selections.

Develop and maintain a staff that provides hospitable, professional service while adhering to policies and business initiatives.

Communicate well and used strong interpersonal skills to establish positive relationships with guests and employees.

Regularly update computer systems with new pricing food, beverage, and daily specials.

Work closely with the chef and cooks to determine menu plans for special events or occasions.

Counsel and discipline staff when necessary.

Education

2007 Union County High Maynardville, TN

High School Diploma

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