Amanda Rodriguez

Email: abpggb@r.postjobfree.com

Address:

City: Spokane

State: WA

Zip: 99205

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, time management and large volume call centers.

Educational Background:

High School Dipolma from Fullerton Union High School, Fullerton CA 1/2001 to 6/2004 (General)

High School Dipolma from Fullerton Union High School, Fullerton CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, time management and large volume call centers.

Skill Highlights

Administrative support

Meets/exceeds goals

Attention to detail

QuickBooks

Microsoft applications

Multi-line phones

Filing and data archiving

Core Accomplishments

Reception

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

July 2011 to March 2012

A&M Sparkle Cleaning Spokane, WA

Lead Cleaner

Provided efficient customer service to clients.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Created and processed billing of clients through QuickBooks

May 2009 to November 2010

ZC National/ Sterling National Irvine, CA

Open Items Representative

Reconciled and reported discrepancies found in records.

Researched and issued insurance payments of annual premiums.

Effectively navigated the National Fidelity mortgage system

Top processor in my department

April 2007 to January 2009

Solus Industrial Innovations/ Emerson Rancho Santa Margarita, CA

Administrative assistant

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Provided support towards CEO, inside sales manager and sales team

Maintained and prioritized daily tasks and projects including: call logs, appointments, expense reports and general errands.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Secretary of Safety Meetings

June 2006 to April 2007

Ellison Educational Lake Forest, CA

Customer Relations

Described use and operation of merchandise to customers.

Received and processed orders from purchase orders and online sales

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Handled guest complaints, maintaining a positive returns process.

December 2005 to June 2006

Arbonne International Lake Forest, CA

Insides sales

Consistently recognized by management for providing superior customer service.

Worked closely with consultants to produce exact orders for their clients.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.

August 2004 to February 2006

Henry's Marketplace Fullerton, CA

Deli employee

Greeted all customers.

Conducted price checks for cashiers and service clerks.

Handled products and equipment in accordance with safety and sanitation guidelines.

Fulfilled special order requests, including party platters and special order cheeses and meats.

Built attractive holiday and seasonal displays for merchandising program.

June 2003 to August 2004

AMC Theaters Fullerton, CA

Entry level

Up-sold additional menu items, beverages and desserts to increase concession profits.

Took necessary steps to meet customer needs and effectively resolve ticket or service issues.

Promptly reported complaints to a member of the management team.

Communicated clearly and positively with co-workers and management.

Resolved guest complaints promptly and professionally.

Education

Present Spokane Community College Spokane, WA

Pre-Nursing

3.0 GPA

Pre-requisites for nursing

June 2004 Fullerton Union High School Fullerton, CA

HS Diploma High School

Member of National Honor Role Society

Additional Information

Contact this candidate