Customer Service High School
Resume:
Faith Mundia
Email: abpgg8@r.postjobfree.com
Address:
City: Birmingham,
State: AL
Zip: 35226
Country: USA
Phone: 205-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced customer service professional with strong leadership and relational-building skills. In addition, experiences patient care service attendant for five years and actively continuing in enhancing strong relations and portraying organizational skills that help me become more effective and prompt in applying my skills at work. This includes, enrolling in learning institutions that would pave the way of becoming a better and equipped health care worker and perform in full competence the duty and calling of a health care worker as far as Patient Care is concerned.
Educational Background:
High School Dipolma from University Of Phoenix, Birmingham AL 1/2001 to 8/2011 (Health and Human Services/Management)
High School Dipolma from Pensacola Christian College, Birmingham AL 1/2001 to 10/2012
High School Dipolma from Nyeri Baptist High School, Birmingham AL 1/2001 to 10/2012
High School Dipolma from Jefferson State Community College, Birmingham AL 1/2001 to 10/2012
Job History / Details:
Professional Summary
Experienced customer service professional with strong leadership and relational-building skills. In addition, experiences patient care service attendant for five years and actively continuing in enhancing strong relations and portraying organizational skills that help me become more effective and prompt in applying my skills at work. This includes, enrolling in learning institutions that would pave the way of becoming a better and equipped health care worker and perform in full competence the duty and calling of a health care worker as far as Patient Care is concerned.
Core Qualifications
Outstanding interpersonal skills
Strong verbal communication
Quick learner
Computer proficient
Extremely organized
Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express
Demonstrated ability to interact effectively with senior management
Proficient in multitasking skills
Willing to accommodate change
willing to participate effectively in quality teamwork spirit at work.
Excel in exemplifying a good team spirit.
Extensive experience with grant writing
Issue resolution
Marketing
Case Management
Research and Statistics
Financial Analysis
Program Design and Proposal Writing
Experience
May 2007 to Current
Trinity Medical Center Birmingham, Alabama
Patient Care Assistant
Works directly with the nursing staff, doctors, and the management team in the various service units at the hospital to achieve the intended results.
Assisting patients with Activities of Daily Living
Observe any change to the patients' condition and reporting to the assigned nurse.
Maintaining a clean environment for the patients assigned to me.
Supports the Chief Operating Officer with daily operational functions within my area of expertise regarding meeting patient satisfaction scores.
While working at Trinity Medical Center, I have earned a certificate in completion of the ConVatec Skin protection course program and a certificate of completion in the customer service training course. I also have a current CPR certification.
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Completed and submitted clinical documentation in accordance with agency guidelines.
Completed and submitted clinical documentation in accordance with agency guidelines.
Prepared patient rooms prior to their arrival.
Reported any unusual circumstances in the patients' condition or environment.
Provided a comforting and soothing environment.
Maintained sanitary residents' and program rooms.
Followed safe lifting techniques and individual resident lifting instructions.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Assisted patients with ambulation and crutch walking.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Provided personal nursing care in pre- and post-operative situations.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Tended to patients with chronic illnesses.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Comforted patients and provided them with reassurance and encouragement.Comforted patients and provided them with reassurance and encouragement.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Promoted personal and co-worker safety.
Participated in the maintenance of safe conditions within the facility and other related areas.
Maintained a clean, orderly and well-stocked environment.
April 2012 to Current
Princeton Baptist Medical Center Birmingham, Alabama
Patient Care Services
Observed and documented patient status and reported patient complaints to the case manager.
Completed and submitted clinical documentation in accordance with agency guidelines.
Read and recorded temperature, pulse and respiration.
Prepared patient rooms prior to their arrival.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Maintained a clean, healthy and safe environment.
Tended to patients with chronic illnesses.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Comforted patients and provided them with reassurance and encouragement.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Promoted personal and co-worker safety.
Participated in the maintenance of safe conditions within the facility and other related areas.
Maintained a clean, orderly and well-stocked environment.
March 2010 to December 2010
Publix Grocery Store Birmingham, Alabama
Front Service Attendant
Successfully led key projects which resulted in more customers shopping at the store and the sales increasing by the end of that year.
Worked directly with the managers, supervisors, and my fellow employees to ensure that the store was kept clean and presentable.
Supported Chief Operating Officer with daily operational functions.
Professional Courses and Certifications
2011 University Of Phoenix Birmingham, Alabama
Bachelor of Science in Health and Human Services Health and Human Services/Management
Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling
Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing
2007 Pensacola Christian College Pensacola, Florida
Bachelor of Science in Interdisciplinary Arts General Studies
After satisfying the requirements for a Bachelors Degree in Interdisciplinary Arts, I received a certificate of achievement from the Embassy of Kenya in Washington DC and the affiliation of Kenyan Students at UAB.
2000 Nyeri Baptist High School, Nyeri
Select One
Completed four years of High School education where I benefited from learning with and among a diversity of cultures and disciplines profitable to compete in the professional world.
In addition, I received recognition for outstanding leadership characteristics while serving as the Drama, Christian Union and Music Club official.
While attending High School, I also received a certificate in the completion of a basic computer course.
Jefferson State Community College Birmingham, Alabama
Associates Degree in Nursing Nursing
Currently enrolled and pursuing my Associates Degree in Nursing.
Professional Affiliations
Member of KCFA- Kenyan Christian Fellowship in America.
Member of KESAWA- Kenya Community Alabama Welfare Association.
Member of AOKS- Affiliation of Kenyan Students.
Keywords
BS Interdisciplinary Studies, and BS in Health and Human Services/Management.
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