Sales Customer Service
Resume:
Richard Smallman
Email: *********@********.***
Address: **** ********** **.
City: Baxter
State: MN
Zip: 56425
Country: USA
Phone: 972-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Smallman
6887 Clearwater Rd. #213
Baxter, MN 56425
*******@*****.***
Objective
I have several years experience in developing and maintaining customers and will work for a company that insists on that daily. I also have several years of counseling experience and I bring to any company a client focused, consultant based approach to sales.
Work Experience
Self Employed Insurance Sales
DFW Insurance Services
9/2008 - Present
Internet Sales Manager
9/2005 - 4/2008 Lupient Chevrolet of Bloomington, Bloomington, MN
Responsibilities include receiving and responding to internet customer requests for information on new or used cars and trucks.
Through email and phone contact provide customers with information requested, educate, and counsel through the sales process.
Through specialized, elective training courses through General Motors, I am a GM Certified Internet Manager.
Review and update the dealership web page. This includes working with the Website host and preparing and submitting for inclusion the changes needed. This included building on line web ads, creating specials and reviewing for correctness.
Act as liaison with all outside vendors that provided additional internet department support including 3rd party lead providers and company that takes inventory photos for website inclusion.
Share knowledge and expertise in internet sales and management for inclusion in General Motors web-training program that is required sales training for all General Motors sales people.
Meet regularly with managers of each department in the dealership to insure that their presence on our website is the presence and information they want to have included and to keep it regularly updated.
Provide and explain all reports on website and internet department performance.
Internet Sales and Leasing Manager
8/2004 - 9/2005 Suburban Chevrolet, Eden Prairie, Minnesota
Through customer requests for information on new or used cars and trucks that are completely generated by our internet site or through 3rd party lead providers my duty is to guide that customer through the sales process. Ultimately, by utilizing diligent email and telephone follow up, to help them purchase a new or used vehicle.
Counselor
8/1994 - 8/2004 Amherst H. Wilder Foundation, Saint Paul, Minnesota
Provide pre and post release transitional services to adult males, prior to their re-entry to the community, from Minnesota Department of Corrections Prison Facilities.
Developed, marketed and educate using unique curriculum designed to prepare inmates for transition into community setting.
Curriculum utilized to secure the renewal of contract with the Minnesota Department of Corrections. This curriculum includes Cognitive Skills, Conflict Resolution Training, Victim Impact and Restorative Justice Training.
Additionally life skills are taught emphasizing training and preparation in the areas of finding housing, employment, livable budgeting and the value of education.
Worked with Minnesota Department of Corrections personnel to select and prepare inmate population for classes.
I worked with community organizations and employers to assist offenders in finding housing and employment opportunities after their release.
I assisted co-worker with all preparations required to have a Job Fair annually at the Minnesota Corrections facility in Lino Lakes, MN.
This included contacting community employers to have them come in to the correctional facility and do mock job interviews.
I also was responsible for training the inmates in interviewing skills and techniques.
Scheduled and monitored all aspects of the fair on the day it was scheduled.
Conducted feedback sessions with the employers and with the inmates.
Sales Consultant
9/1993 - 8/1994 Thane Hawkins Polar Chevrolet, White Bear Lake, Minnesota
Sales and customer service in a high volume franchised Chevrolet dealership.
Responsibilities included new and used cars, truck sales, and high customer service satisfaction utilizing the companies one best price sales philosophy.
Truck Sales Consultant
6/1991 - 7/1993 Don Mealey Chevrolet, Orlando, Florida
Sales and customer service of new and used cars and trucks in a very high volume franchised Chevrolet dealership.
New Car Sales Manager
4/1987 - 6/1991 Roger Holler Chevrolet, Orlando, Florida
Original area of hire was the new car sales department.
With no training provided, I took the initiative to learn the product, which led to consistently being in the top 5% of sales staff.
In 1989 I was top sales person of the month five times and salesperson of the year. I was top sales performer 3 of the first 5 months in 1990 and accepted a promotion to GEO brand New Car.
This was a brand new position and required that I build a new sales force.
I also trained the new sales force.
Duties included all areas of high volume franchised Chevrolet/GEO dealership including negotiation of purchase price, total customer service and satisfaction, liaison between sales staff, customers and service department.
Record and determine sales trends of inventory and sales staff.
Review and establish goals with sales staff and for sales point as frequently as possible.
I was responsible for complete inventory management, which included ordering all products from the manufacturer.
District Circulation Supervisor
10/1979 - 4/1987 St. Paul Pioneer Press, Saint Paul, Minnesota
Responsible for all business associated with delivery of major metropolitan daily newspaper.
These duties included recruitment and management of youth and adult delivery staff.
Sales of new subscriptions
Complete customer satisfaction.
Initially worked in difficult inner city district and was asked to move to an expanded delivery, suburban growth area.
In 1985, I achieved salesperson of the year honors.
In 1986, I relocated to northwestern Wisconsin and assumed a rural district that the company identified as critical to further growth.
I achieved second place in circulation increases in 1986 and 1987 utilizing youth and adult sales force.
Education
University of Minnesota, Minneapolis, Minnesota
Bachelor's Degree
Major: Child Psychology
Minor: Criminology
Masters Degree in progress.
Affiliations
2/2001 - Present Minnesota Restorative Services Coalition
Past Board Member
2/1998 - Present Minnesota Department of Corrections Transition
Past Co-chairperson
2/2001 - Present Restorative Justice Metropolitan Network
past member
3/2001 - Present Victim Offender Mediation Association
past member
12/1999 - Present Minnesota Corrections Association
past member
7/1995 - 2/1998 Retired and Senior Volunteer Program
Past Board Member
Skills
Microsoft Office Suite Intermediate Currently used/15
Keyboard Skills in excess of 60 wpm
Additional Info
Additional Work experience includes management of distribution for Good Age Newspaper, a 75,000 circulation free newspaper for Senior Citizens published by the Amherst H. Wilder Foundation. Started with distribution of 15,000 and within 2 years I increased circulation to 50,000. Volunteer delivery team handled all distribution.
I am also a strong believer in personal development and continually take advantage of personal development opportunities including seminars and programs that are mobile.
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