Customer Service Sales

Vanessa Leonard

Email: abpgex@r.postjobfree.com

Address: ***** *******

City: Redford

State: MI

Zip: 48240

Country: USA

Phone: 313-***-****

Skill Level: Experienced

Salary Range: 75

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Vanessa M. Leonard

17476 Olympia St * Detroit, Mi 48240

313-***-**** (Cell) * abpgex@r.postjobfree.com

PUBLIC RELATIONS SPECIALIST

10 years of successful experience providing fiscal growth, strategic planning, customer retention, and operational leadership in uniquely challenging situations

Dynamic, results-oriented leader with a strong track record of performance in turnaround and high-paced organizations. Utilize keen analysis and insights and team approach to drive organizational improvements and implementations of best practices. Superior interpersonal skills, capable of resolving multiple and complex (sales, retention, operational, merchandising) issues and motivating staff to peak performance. Additional areas of expertise include:

* Strategy, Vision & Mission Planning * Public Relations & Media Affairs

* Government Regulations & Relations * Team Building & Performance Improvement

* Sales & Marketing Leadership * Billing, Collections & Cash Management

* Presentations and Speech Development * Customer Service & Sales Training

PROFESSIONAL EXPERIENCE

JPMorgan Chase

Personal Banker 03/2012-present

* Acquire, retain, and deepen customer relationships.

* Take the lead role in creating an outstanding customer experience and helping the Branch meet sales objectives contributing to the success of the firm

* Demonstrating equipment functions and network capability.

* Proactively meeting with customers - face to face and over the phone - to discover their financial needs and provide product and service recommendations.

* Partner with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs.

Verizon Wireless

Retail Sales Representative 12/2010-03/2012

* Meet and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.

* Demonstrated equipment functions and network capability.

* Performed rate package evaluations and proposed solutions that best benefit the company and the customer.

* Reached out to existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.

* Ensured customer satisfaction by resolving all customer issues and concerns.

* Accurately processed customer transactions, audit and reconcile daily cash receipts.

Small Business Specialist 03/2011- present

* Attend local chamber meeting to generate store traffic.

* Plan and host in store open houses to showcase product and special.

* Direct business to business sales via leads provides to SFA.

* Maintained the highest growth obtained through small business accounts month over month

Comcast Communications

Inbound Sales Professional 03/2008-10/2010

* Consistently met and exceeded requirements in the areas of sales; including but not limited to monthly standards and annual sales goals; maintaining a close rate of over 60% monthly.

* Organized and executed monthly team meetings focusing on departmental goals, required trainings, and daily tasks; 11 associates.

* Communicated with customers in order to respond to billing questions; resolves concerns; provide rates and close the sale

* Handled over 500 customers per monthly; 6000 annually.

* Provided quality customer service through one-call resolutions ensuring long-term and repeat subscribers.

* Researched local competitors for teammates to better provide appropriate rates and service quality standards.

* Coached pod mates on ways to overcome customer objections, understanding the new customer quality evaluation (CQE) standards and accurate order entry through Comtrac.

* Created excel documents for team mates to assist with tracking daily installations.

* Maintained 100% on work order accuracy and compliance report month after month.

Community Affairs 09/2009-11/2009

* Temporary position during a employees leave of absence.

* Attended community events to show interest from the company.

* Volunteered at local soup kitchens in representation of the company.

Electoral 365

Executive Assistant 08/2004-03/2006

* Scheduled meetings; created outlines to insure that the meetings stayed on task

* Made travel arrangements (booked hotels, created social agenda & dinner reservations)

* Ran errands (pickup/drop off dry cleaning, distribute paychecks to partners)

* Hired temporary workers (models, photographers, hair stylist, makeup artists, etc)

* Created transcripts for all conference calls and business meeting and provided copies for all parties involved.

* Direct contact between the CEO and potential clients.

Public Relations Specialist 03/2006-01/2008

* Created motivating statements for local artist Bakeup Boyz to express during public interviews and functions.

* Polish the image of Brandon Thomas and the local group Bakeup Boyz to have a more commercial appeal.

* Targeted and promoted to a specific demographic group to increase likability.

* Marketed the music of the Bakeup Boyz to over 150 radios stations where airplay was provided to over 75 % of the submissions.

Charles H. Wright Museum of African American History

Greeter 01/2001-09/2001

* Greeted museum visitors as they entered the rotunda area.

* Provided visitors with membership information and list of current events.

* Persuaded visitors to embark in a museum membership while only being a high school volunteer.

Tour Guide 09/2001-07/2003

* Promoted to tour guide due to overwhelming customer service response.

* Guided visitors through the different areas of the historical museum.

* Explained each exhibit viewed and also provided the information to gather extended information about the exhibits.

* Upheld top customer service ratings year over year.

Membership Sales 07/2003-12/2004

* Presented membership options to museum visitors.

* Called local business to sponsor memberships to less fortunate families.

* Created group discounts for bulk membership purchases.

EDUCATION

Wayne State University *** B.P.A. in Political Science

Martin Luther King Jr. Sr. High School *** M.S.A.T. Diploma

Contact this candidate