Customer Service Manager
Resume:
Stacie Cornwell
Email: abpgei@r.postjobfree.com
Address:
City: Oak Lawn
State: IL
Zip: 60453
Country: USA
Phone: 708-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Charismatic,professional,Basset Certified bartender with 6 years experience working in a diverse array of establishments.Passionate about what I do,I work with a natural sense of urgency,am very team-oriented with outstanding customer service being a main priority..I am known for being creative,developing my own drink recipes and customizing drink orders at a customer's request. I strive for excellence in everything I do,and I utilize social media to its FULLEST to promote,network,and have experienced quite a bit of success in doing so.I am a seasoned bartender,have a clear understanding of liquor laws and alcohol service,and can control a bar with a great sense of humor,integrity,and retain a customer's sense of dignity.Upselling is a specialty of mine,and I utilize these skills with a non-pushy approach and this has always proven to be a great asset wherever I have worked.My last establishment experienced a 17percentage increase in profit the first month I created our drink specials and was on the rise.I have a lot of fun with my customers and have worn the tread out of quite a few pair of shoes going the extra mile to sell more. I believe I would be a great asset to your team,as I can adjust and adapt to any type of customer base,I easily develop great followings encompassing ALL ages of customers,am very energetic,and always ALWAYS go out of my way doing the little unexpected things that make customer's happy and genuinely appreciate.I am available to work any shifts,days,nights,weekends,and am always ready to fill in at the last minute.
Educational Background:
High School Dipolma from Cosmopolitan Prep High School, Chicago IL 1/2001 to 12/1984 (Liberal Arts)
High School Dipolma from Moraine Valley Community College, Chicago IL 1/2001 to 10/2012
High School Dipolma from Moraine Valley Community College, Chicago IL 1/2001 to 10/2012
Job History / Details:
Summary
Charismatic,enthusiastic Basset Certified bartender with 6 years of experience working in a diverse array of establishments..I am a seasoned bartender,have a clear understanding of liquor laws and alcohol service,and can control a bar with a great sense of humor,integrity and retain a customer's sense of dignity.Upselling is a specialty of mine,and I utilize these skills with a non-pushy approach and this has always proven to be a great asset wherever I have worked.My last establishment experienced a 17 percentage increase in profit the first month I created our drink specials and was on the rise.I have a lot of fun with my customers and have worn the tread out of quite a few pairs of shoes going the extra mile to sell more.I work with an innate sense of urgency,am very team-oriented with outstanding customer service being a main priority.I am very flexible and am available to work any shifts,days,nights,weekends and holidays,and am always ready to fill in at the last minute.
Highlights
Excels at upselling
Gregarious and positive personality
Leadership/communication skills
Works with a sense of urgency
Various POS System knowledge
Self-motivated
Completion of Beverage Alcohol Sellers& Servers Education Training course(B.A.S.S.E,T.)
Customer-focused
Customer retention
Exemplary customer service
Thrives under pressure
Ongoing studies in Mixology
Experience
September 2007 to November 2012
Dickie's Saloon Burbank, Il
Bartender/Evening Manager
Routinely checked identification of patrons purchasing alcoholic beverages.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Maintained a consistent, regular attendance record.
Accurately balanced cash register at all times.
Trusted key-holder
Consistently held the highest ring-ups out of all bartender shifts
Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Conducted product inventory.Completed regular bar inventories and daily requisition sheets as required.
Utilized upselling skills successfully,consistently increasing overall bar sales
November 2011 to July 2012
Maggie McGuire's Burbank, Il
Bartender
Prepared and served beverages from a broad variety of Domestic's and Imports
Created new beverages and shots at customer request,once again with several becoming best sellers
Routinely checked identification of patrons purchasing alcoholic beverages.
Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
Stored back-up supplies needing refrigeration for later use.
Upsold products when appropriate.
Quickly built a solid following
Accurately balanced cash register drawer at end of shift and prepared bank for next day's shift
Completed regular bar inventories and daily requisition sheets as requested.
Maintained a positive working relationship with fellow staff and management.
February 2012 to May 2012
Zambomie's on Madison Forest Park, Il
Bartender-Fill-in/On-call
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Entered orders into the computer system quickly and in proper sequence.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Set up bar for operation,obtained cash bank and stocked bar
Provided prompt,efficient,friendly and quality service at all times
Routinely checked identification of patrons purchasing alcoholic beverages.
Maintained stock levels to prevent shortages of critical item
Trusted key holder
Created new beverages and shots with several becoming best sellers
October 2011 to March 2012
Bearhawks Sport's Bar and Grill Chicago Ridge, Il
Bartender/Evening Manager
Routinely checked identification of patrons purchasing alcoholic beverages.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Completed regular bar inventories and daily requisition sheets as requested.
Maintained a positive working relationship with fellow staff and management.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Successfully increased profits when I created and implemented drink/drink-food specials
Both bartended and served food at bar and on floor
Promoted upcoming bar events, programs and weekly trivia game nights.
Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Quickly removed debris accumulated at the bar to consistently maintain a clean service area
Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
Set up special events and private parties.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Received and unloaded incoming shipments.
Conducted product inventory.
Named Bearhawks "favorite" bartender.
Certifications
Basset Certified
Education
Moraine Valley Community College Palos Hills, Il
Associate of Science Science
Moraine Valley Community College Palos Hills, Il
Associate of Science Applied Science
This was an additional AAS,Associate's in Applied Science
Affiliations
Member of America's Best Bartender's
Member of International Bartending Association
Member of Hospitality Superstar's
Member of Extreme Bartending
Accomplishments
Created new beverage recipes, which became top sellers in two of my establishments's
Named 'Top Influencer of the Week" multiple times on LinkedIn
Promoted to Evening Bar Manager at Dickie's Saloon after just several months employment
Promoted to evening manager at Bearhawk's shortly after hire.
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