Resume

Project Manager Quality Assurance

Location:

Fort Smith, AR

Posted:

October 24, 2012

Contact this candidate

Resume:

John Millsap

Email: abpge5@r.postjobfree.com

Address: **** ****** **

City: Fort Smith

State: AR

Zip: 72903

Country: USA

Phone: 479-***-****

Skill Level: Management

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Millsap

5324 Summit St.

Fort Smith, AR 72949

Mobile - 479-***-****

Alternate - 479-***-****

SITE SYSTEMS/NETWORK/SERVER ADMINISTRATOR

TARGET JOB

Target Job Title: SITE SYSTEMS/NETWORK/SERVER ADMINISTRATOR

Alternate Target Job Title: DESKTOP ANALYST/HARDWARE/OS/CONNECTIVITY SUPPORT

Desired Job Type: Employed

Desired Status: Full-Time

Desired Salary: TBE

Site Location: No preference willing to relocate if needed

Description of my perfect job:

Desktop or Server Support (OS, Applications, Hardware, Backups) or TCP/IP Network Administrator Maintaining Internet Connections/Routers/Switches/Circuits & Maintain & Improve Network Reliability/Troubleshoot Connectivity Issues.

Preferred Career Level - Any

Date of Availability: Current Job Notice

TARGET COMPANY

Company Size: No Preference

Category: Computers, Hardware, Network Administrator, Security, Maintain Hardware, Backups and Operating Systems.

WORK STATUS: US

I am authorized to work in this country for any employer.

ABOUT MYSELF

I am a self-motivated individual who is typically very active; I like anything outdoors and love spending time with my wife and 4 children. I am a person known for being ahead of the curve and a team player. I have always strived to stay up on the latest technology and which way technology is trending.

EXPERIENCE

05/2011 aaa 09/2012

SAIC aaa IT Field Support

Location - Arkansas Nuclear One (Entergy)

Desktop Support Analyst, which includes network printer support, OS support (XP, Vista, Windows 7), Active Directory, Manage backup tape rotations for Sun Solaris (Legato) tape backup system, Rebuild systems for Deployment/Redeployment/Break-Fix, Manage user data migrations, troubleshoot hardware issues, troubleshoot wide variety of nuclear applications and standard desktop applications (Including Microsoft Office Pro 2003,2007,2010), troubleshoot network connectivity, Troubleshoot Microsoft Exchange server issues (client side), install and maintain network switches, load cisco IOS configurations, configure VLANaaas, replace patch cables as needed, Nortel 400 series, Cisco 2960, Cisco IP Phone 7945G. Manage hardware and OS faults for Dell Blade Series Servers and Dell Power Edge Series Servers (Replace Components as needed, etc

I have self-started 4 businesses that were very successful and 2 of which were sold to larger companies at a profit in the past. I built 2 ISP services from the ground up and an extremely successful computer repair/small business networking company. I was also involved in building a very successful business as a wireless phone agent with Verizon and Alltel.

04/2011 aaa 12/2011

Galaxy Tech Solutions

Contracted computer hardware/network hardware technician

Provide technical assistance for a wide range of issues. Provide technical support to customers on a 24/7 basis, this would include troubleshooting and/or installing, or uninstalling, different types of components including POS (Point of Sale) systems, VOIP, servers, routers, PCs, switches, motherboards, registers, printers, kiosks, ATM machines, EFTs (credit card readers),software, T1, ISDN, DSL, cabling, keyboards, monitors, scanners, check readers, etcaa.

01/1990 aaa 11/2011

AfterhoursITguys.com

Computer repair technician/IP network Technician

I work as a per customer computer repair technician, I handle anything from Internet connectivity issues to operating system and hardware issues for small business and individuals. I have continued to maintain my client base while holding different positions and while managing other companies without conflict of interest. I maintain my clients to help keep up my skills with current hardware and operating systems. (We recently changed our name and added a new website)

09/2010 aaa 11/2010 aaa CONTRACT ENDED

St. Edwards Mercy Hospital (St. Johns) (Tek Systems)

Contracted IT Epic Hardware Support Technician

Provided support for the EPIC software/hardware deployment. This included the installation and support of thin clients with Citrix and Dell OptiPlex systems for use with the epic software. (One on one troubleshooting of new systems and software and desktop hardware)

Verified network connectivity and Internet operations, also verified connectivity to EPIC

If there was no connectivity we would troubleshoot network issues (Patch cables, switches or patch panel issues). Systems used onsite for support services -

Microsoft System Center Configuration Manager

Microsoft Office Products

Microsoft Active Directory

Microsoft file systems (structure, rights, etc.).

Wise or other application packaging software

Application delivery methods (SMS, Intelli-mirror, etc.)

Scripting (GUI and command line)

Windows server operating systems

Microsoft based system security

4/1996 - 7/2010

Millsap Communications, Inc.

IT Manager/Director/Sales/Sales Support

Provided one on one customer support for desktop issues of every kind, including hardware and software, OS support (DOS 5x,6x,Windows 3.1, 9X,2k, XP, Vista, and Windows 7), Antivirus and malware troubleshooting on a large scale customer base over the phone and in person. Provided support for many law enforcement agencies including local and state drug task for divisions, local sheriffaaas office and city police dept., also provided support for franklin county EMS. I handled everything from server and network issues to virus and security of compromised systems, pc/desktop hardware issues, handled mobile broadband and wireless hardware issues for laptop/desktop systems for the Arkansas State Police. (Some references are listed below for work done, further references can and will be provided upon request).

Provided technical assistance to broad base of customers/clients dealing with signal and connectivity issues regarding wireless equipment (tethering handsets, 3G mobile broadband modems and 3G routers) Provided Full Computer Service, Upgrades, Networking, and Repair

Managed multiple employees and able to communicate and direct tasks

Able to troubleshoot problems accurately and identify needs of clients in person or over the phone

Cell phone Sales and Service, Repair and Data Installation/Support

09/2005 aaa 01/2007

Ozark Public Schools

Technology Coordinator/Network Administrator/IT Project Manager

Responsible for enterprise class institution with 7 remote campuses, this included maintaining 2500+ desktop systems and provided individual support to 500 employees (this included virus remove, installation of new hardware/upgrades and any software issues that may have occurred). Managed 8 Novell Open Enterprise Servers running GroupWise and Mercury for E-Mail, maintained backups of NDS and other crucial DATA on the servers, maintained 5 MS Windows 2003 Servers running as DC, Citrix and Active Directory. Also upgraded and maintained T-1 Circuits for all campusaaas, also upgrade existing CAT 3/5 Network from a 10Mbs backbone to a 1.0 GB Backbone infrastructure using Fiber Media converters and Gigabit switches and replacing all wiring as needed with CAT 6 and Fiber. Maintained the schools 2000 computer systems, also performed many other clerical and administrative duties as needed. Provided training for school faculty on many areas including how to avoid virus and other malicious software causing degradation of the network.

08/2000 aaa 05/2004 Highway64.net ISP/Autoresponder

ISP Administrator

Project manager hired to oversee the setup and installation of an ISP system for the company fastresponse.net, built out the RAS (Lucent Max) systems and help setup authentication and email; provided technical support as needed on network and server related issues, performed backups on a regular basis.

01/1995 - 4/2000 Ozark Internet (Dial-Up ISP)/Mid America Micro

ISP Administrator/Server Administrator/Systems Administrator

Under Mid America Micro built 1000s of new computers for individuals and local business handled support for all machines & networks built, performed repairs and upgrades on pc systems, and solved network issues for customers as needed. Handled all support calls for computer issues (scanners, video, modem, audio etcaa), Provided dial-up internet service and technical support for the drug task force and other local law enforcement agencies (Franklin County Sherriffaaas Office, City Police Dept. Etc

As the ISP administrator (Ozark Internet) I was responsible for maintaining the routers and switches also the server hardware as well as maintaining backups of crucial systems and data.

Provided Technical support for internet service customers

Other duties as needed - ISP Network/Systems Administrator New Computer Sales/Upgrades & Repairs Network Administrator for Windows NT, Radius NT, Cold Fusion and E-mail systems

In 1995-2000, Merged with Onemain.com (Internet Partners of America)

Backbone T1 and T3 Administrator

2/1993 - 5/1996 Wal-Mart Distribution Center Clarksville, AR

Quality Assurance/Inventory Control Associate

Quality Assurance, Inventory Control, Date Control, Data Entry, Re-profile Warehouse

1/1990 - 2/1993 Harris Construction Ozark, AR

Carpenter

Construction of Poultry Houses & Pole Barns, worked as a computer tech freelance (while attending college)

7/1987 - 1/1990 United States Air Force Tyndal AFB, Panama City, FL

Aerospace Warning Systems Operator (ATC)

Received 8 Weeks of Basic Training in Lackland AFB, TX

Received 8 weeks of Technical Training in Biloxi Mississippi

Trained primarily 2nd & 1st Lieutenants and other officers from around the world to be Weapons Controllers using computer operated simulations

EDUCATION

09/2011 Arkansas Tech University (ATU) Ozark, AR Campus

I am currently and actively attending college full time while working full time trying to complete a CIS degree for advancement in my current career/field.

08/2000 Westark Community College (UAFS) US-AR-Ft. Smith, AR

Area of study - CIS student Full Time

1/1993 Westark Community College (UAFS) US-AR-Ft. Smith, AR

Full time student at UAFS (2 Semesters Information Technology)

5/1989 Gulf Coast Community College US-FL-Panama City Beach

Attended college part time during military service

VOCATIONAL

2/1995 NRI Program/ Course

Vocational computer program training which included Visual C & C+ Programming, Assembly Language, Debug, Q-Basic

01/1991 Arkansas School of Technology (Closed)/ITT Technical Institute

Attended this school for a 2 year Computer Electronics Degree (completed 1 year)

Training basic circuitry and bread boarding of computer circuits & Soldering

12/1987 United States Air Force US-MS-Biloxi

Aerospace Warning Systems Operator/AWACS

Trained as a weapons controller technician, performed many additional duties. It was a privilege to be pulled into ATC (Air Training Command) where I was trained to run computer simulated programs for training purposes.

09/1983 -1987 Pleasant View High School

Graduated With a Diploma, GPA - 3.0

CERTIFICATION

11/2006 CompTIA SERVER+

Certification COMP10325468 Verify at: http://verify.CompTIA.org

Certified Server Technician

7/2000 CompTIA A+

Certification COMP10325468 Verify at: http://verify.CompTIA.org

Certified Computer Technician

DELL DOSD TRAINING CERTIFICATIONS

DELL DESKTOP CERTIFIED, DELL LAPTOP CERTIFIED. DELL PRINTER CERTIFIED, DELL SERVER CERTIFIED.

AFFILIATIONS/ORGANIZATIONS

08/2000 aaa Present CompTIA IT Professional Member

01/2009 aaa Present Microsoft TechNet Professional Member

06/1998- Present TechRepublic.com

SKILLS

Skill Name Skill Level Experience

A+ Certified Desktop Support Technician - 20+ yearsaaa experience

Server + Certified Server Administrator aaa 10+ yearsaaa experience

TCP/IP Network Admin (Includes Cisco IOS configuration) - 10+ yearsaaa experience

Internet/http/https/ftp 10+ yearsaaa experience

Windows Server Admin Intermediate 10 yearsaaa experience

Web Design Intermediate 6 years

Web Hosting Admin Intermediate 1 year ago 6 years

Wireless Internet/Communications Expert Currently used 10 years

E-mail Admin Expert Currently used 10 years

REFERENCES

Mike Messmer Rheem Manufacturing Personal

Phone Number: 936-***-****