Sales Customer Service
Resume:
Michael Nichols
Email: *********@********.***
Address: **** **** ****
City: Ashville
State: NY
Zip: 14710
Country: USA
Phone: 716-***-****
Skill Level: Management
Salary Range: 56
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MICHAEL R. NICHOLS
1371 Hunt Road, Ashville NY 14710
716-***-**** *********@********.***
Dynamic, accomplished, result oriented, sales and marketing professional with experience managing sales, marketing, operations, food service, personnel and merchandising. A strong relationship builder with the ability and skill set to provide creative, innovative, enthusiastic and forward-thinking leadership in a team environment. Focused on achieving continuous, improved business performance while also mentoring staff to improve and and achieve the highest customer satisfaction.
Core Professional Strengths:
PL Management Sales and Business Development
Strategic and Market Planning Key Account Management/Retention
Contract/Price Negotiation Loss Prevention/Shrink Control
Budgeting and Expense Control Presentations and Training
Staff Development and Training Merchandising/Inventory Control
PROFESSIONAL ACCOMPLISHMENTS:
Adecco Cummins, Inc., Ashville, NY April 2012 September 2012
Assembly Engine Test
Temporary employee responsible for safety and quality for day to day assembly and test operations. Position required ability to perform and meet goals for daily quota of engine and testing production.
Key Accomplishments:
Consistently met daily goals.
Exceeded training expectation in both departments.
Scott Enterprises Peek' N Peak, Clymer, NY December 2011 February 2012
Food and Beverage Manager
Seasonal. Oversee daily operations in two ski lodges with up to $27,000 combined daily revenue. Responsible for all aspects including preparing daily specials, scheduling up to 40 employees, daily deposits, change orders, front end operations, training staff and customer service.
Key Accomplishments:
Consistently maintained daily labor costs under goal of 19% and as low as 9% .
Maintained a 4% or less food waste in two departments.
Created a company-wide food allergy training program.
MRN Construction Calgary, AB Jamestown NY 2005 September 2011
Business Development and Quality Assurance
Oversee daily operations including sales, purchasing, design, and client relations. Collaborate with licensed electricians, plumbers, roofers, and other experienced trades to complete projects on time within contract requirements. Responsible for recruiting, training and directing qualified professionals. Coordinated advertising and marketing in both locations. Hired and directed outside advertising agency and other necessary outside resources.
Key Accomplishments:
Delivered first year's gross profit 8% above plan.
Created marketing campaign, pricing structure and sales strategy.
Successfully initiated company sale and company transfer to New York State.
Baldwin Research Institute Albany, NY 2004 2005
Vice President Sales Marketing
Senior sales and marketing executive for the non disease, non 12-step model of alcohol and drug education program. Broad scope of responsibility included strategic market planning, internet market planning, business development, training and sales through call center and internet websites.
Key Accomplishments:
Increased closing rates in call center.
Established innovative and successful marketing plan for increased website hits and call requests.
Journal Register Company Troy, NY 2001-2004
Sales Manager
Managed the daily sales operations in retail advertising for a 30,000 plus circulation newspaper. Established sales goals and determined territory strategies; Initiated retail sales programs and negotiated contracts with major accounts; performed reviews of sales performance and identify areas to maximize sales effectiveness; implemented systems and marketing programs improve overall departmental performance and goals.
Key Accomplishments:
Improved territory sales as high as 43% over previous year.
Through training, boosted telemarketing closing rates as high as 73% consistently.
EDUCATION and PROFESSIONAL DEVELOPMENT
Jamestown Community College, Jamestown, NY
Associate of Arts Liberal Arts
State University of New York, Fredonia, NY
Bachelor of Science Education (coursework completed toward degree)
Professional Development:
Marketing and Sales Management Training Advertising Marketing Strategies
World Class Sales Management Systems Business Plan Development
Karate Sales System training Dale Carnegie
PERSONAL INFORMATION:
Board of Directors, Buffalo Vocal Agenda; Northeastern United States and Eastern Canada Quartet Champion; International Quartet Competitor, Salt Lake City; Southern Tier Chord Authority Acapella quartet Lead Singer
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