Sales Customer Service

Marjorie Sherman

Email: *********@********.***

Address: **** ******** **

City: Albuquerque

State: NM

Zip: 87114

Country: USA

Phone: 330-***-****

Skill Level: Director

Salary Range: 80

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MARJORIE SHERMAN

4127 Arapahoe NW Albuquerque, NM 87114

330-***-**** *********@********.***

SALES DIRECTOR / REGIONAL MULTI-UNIT MANAGEMENT

* Operations Management * Strategic Planning * Market Growth & Turn-Around Management

* P&L Management * Customer Retention & Customer Relations * Inventory Control * Forecasting & Budget Planning

* Leadership & Coaching * Merchandising & Display * Research & Build-out New Locations

* Relationship Building & Team Development * Proven Sales Skills (Retail & Account Executive)

Growth oriented leader with a record of transforming business operations, culture and customer service to maximize revenues and profits. Successfully implemented revitalization programs in sales, marketing and operations that increased productivity, quality and efficiency; creating the infrastructure for developing and running profitable organizations. Natural leader with strong communication, organization and motivational skills for superior results.

EMPLOYMENT SUMMARY

2011 - 2012 * Viaero Wireless, Cellular One of NE Colorado

Director of Sales - Southern Colorado, Kansas & Nebraska Area (November 2011 - Present)

Manage the goals and expectations of these territories. Lead and coach District Sales Managers over the Colorado, Kansas and Nebraska rural areas. Partnered with District Managers to grow and develop the Store Managers and Retail Associates through training, weekly conference calls, store visits and follow up after visits for consistency in execution. High expectations were placed on customer service, Follow up after the sale, renewing existing accounts, driving store revenue and utilizing referrals from existing customers. Audited inventory & store operations on monthly store checklist. Manage monthly sales goals. Partner with HR for managing head count, interview process and employee issues. Enhance special events and outreach programs to gain new customers and provide support for community programs. Build local relationships and partner with Chamber of Commerce committees in the rural towns.

Worked closely with VP of Sales and Executive Team to grow market awareness in the rural communities of superior local coverage and recognition for providing nationwide service to our consumers. Developed high level of communication and relationships with supporting departments to improve processes and implement changes successfully.

April 2012 - Successfully launched first 4G Network for Viaero in Southern Colorado working closely with Engineering and Marketing.

July 2012 - Partnered with Director of New Construction from start to finish of build-out, opened new store in Alamos Colorado.

2009 - 2011 * Cricket Communications

Retail Business Manager - West Side Store - Albuquerque Market (May 11 - November 2011)

Lead and Coach a sales team of 8 associates /1 Assistant Mgr. Have grown monthly sales productivity from average of 250 to 400 new sales per month, immediately after taking over store. Location ranks in top 10 stores at Cricket for Productivity, ARPU and Accessory sales per handset. Implemented an Outreach/Special Event expectation and incorporated bi-monthly activities within the store promoting MUVE product to the customers while creating excitement and fun in the workplace for the sales associates.

Field Product Sales Manager - Desert Mountain Area - (August 09 - May 11)

Successfully launch the National Retail locations for the El Paso and Albuquerque Markets. Work closely with Corporate Leadership to support all New Product or Program rollouts to the market level in the Desert Mountain Area. Partner with the Directors in all 3 markets to help drive results for all channels. Establish relationships with our Indirect Owners to assist with

implementation of training for all products and processes. Provide coaching and feedback to the Direct and Indirect Leadership through observation of the frontline sales teams. Implemented a weekly conference call with the National Retail Sales Team for updates, sales discussion, review of inventory management, and sharing of best practices. Manage the allocations for the Distributor Doors in the Tucson, Albuquerque and El Paso Markets for each of the Directors.

Worked closely with Directors and their management teams to become the Product Expert for all new launches. Teamed up with the Area Marketing Manager for observation of front line sales associates to share proven Best Practices and feedback on outreach marketing and growing sales for their stores.

January 2011 - Selected to participate in the launch of MUVE Music for the Las Vegas Market during Consumer Electronics Show

February 2011 - Trained and Launched successfully all aspects of MUVE Music in the Tucson Market

April 2011 - Trained and Launched successfully all aspects of MUVE Music in the Albuquerque and El Paso Markets

Retail Business Manager - Towne East Store - Albuquerque Market (April - July 09) Lead and coach a sales team of 10 sales associates/1 Assistant Mgr. Conduct day to day operations of the store. Grew year over year performance.

2008 * CliffDweller Productions

Account Executive - TV and Magazine Advertising

Cultivated existing and new client relationships by providing them with results-oriented marketing solutions to increase their profitability and presence in the local community.

Organized all phases of client services for local accounts. Obtained new appointments by personal or phone solicitation and acquired signed agreements. Handled day-to-day project management, developed marketing proposals and presentations, and provided solutions to build relationships between clients and CliffDweller Productions.

2002-2007 * T-MOBILE, USA

Regional Retail Manager, New Mexico Market (2004 - 2007) Retail Sales Manager, Cleveland Area (2002 - 2004)

Exceeded activation quota by 107%. Enhanced the New Mexico Market`s overall performance in the West Division to 3rd out of 11 markets. Winner of PEAK Achievement Award in 2004 based on achievements and commitment to company values.

Responsible for entire operations of the New Mexico Sales Team. Lead and inspired a team of 9 Managers, 5 Assistant Managers and grew a Sales Associate staff to 65 individuals. Utilized excellent decision-making, leadership abilities, stellar communication skills and motivational tactics to produce and impact highly desired team results for the turn-around market. Executed a long-term comprehensive business plan that focused on resolving operational issues and meeting desired goals. Coached direct reports on how to create market strategies to exceed performance objectives.

1995 - 2001 * Cellular One, Dobson Cellular Systems

Regional Sales Trainer, Northwest Region (1999 - 2001) * Retail Store Manager (1995 - 1998)

Executed store visits and ride-a-longs with Retail/Indirect Sales Teams & Business Associates. Provided feedback and coaching to the Sales Associates and their Managers in one-on-one sessions. Conducted training sessions on an average of 12 times a month. Increased closing ratio of multiple-line sales by 15% over previous year in 7-months.

Developed a training program that incorporated superior selling techniques by building rapport, providing outstanding customer service and instituted a stringent follow-up and referral program to close sales and drive additional sales for the Retail/Indirect Sales Teams. Established a program for the Business Sales Team to enhance time management performance during their sales day. Developed presentations / business proposals and a follow-up program with top-notch service to the customer for additional referral business.

EDUCATION / AFFILIATIONS

Bachelor of Science in Business Administration

Management and Marketing, Slippery Rock University - Slippery Rock, Pennsylvania

Alpha Kappa Psi, Professional Business Fraternity - Slippery Rock University

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