Customer Service Sales Representative

Christopher Santiago

Email: ********@******.***

Address:

City: Braselton

State: GA

Zip: 30517

Country: USA

Phone: 650-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Charter Sales Representative responsible for maintaining high standards of customer service and company expectations in safety and procedure efficiency. Sole contact for client and/or chartering company. Proficient in expanding client base and exceeding sales goals. Organized and efficient Flight Coordinator focused on creating a positive travel experience for all passengers as well as providing logistical support to flight crew. Brings in-depth knowledge of Business Aviation, both domestic and international, along with superb problem solving and conflict resolution capabilities.

Educational Background:

High School Dipolma from Flight Safety International, New York NY 1/2001 to 5/2008 (Aviation Dispatch)

Job History / Details:

Professional Summary

Charter Sales Representative responsible for maintaining high standards of customer service and company expectations in safety and procedure efficiency. Sole contact for client and/or chartering company.

Proficient in expanding client base and exceeding sales goals.

Organized and efficient Flight Coordinator focused on creating a positive travel experience for all passengers as well as providing logistical support to flight crew. Brings in-depth knowledge of Business Aviation, both domestic and international, along with superb problem solving and conflict resolution capabilities.

Areas of Expertise

Procuring and maintaining relationships with high net-worth Clientèle

Client Account Management

People-oriented

Flexible

Relationship selling

Effective Team Player

Business Development

Exceptional Time Management

Excel in stressful environments

Approachable

Work Experience

January 2010 to October 2012

Polaris Aviation Solutions Hoschton, GA

Charter Sales Representative

As Charter Sales Representative I was responsible for implementing sales and marketing strategies to procure Charter trips on owner aircraft in order to off-set operational costs. I also received Client requests and provided quotes on our aircraft as well as brokering other aircraft in order to fit the clients needs. Work directly with the client from the initial request to the invoicing in order to provide exceptional customer service. After starting in Charter Sales I composed a Brokerage program which succeeded in generating additional revenue for the company by providing the client with a list of preselected aircraft based on their needs and the companies safety standards.

April 2008 to October 2012

Polaris Aviation Solutions Teterboro, NJ

Flight Coordinator

As Flight Coordinator I was assigned to helicopter operations based out of New York City and provided relief for international fixed wing operations. Duties included crew scheduling, generating trip paperwork, approving trip safety and legality, coordinating catering, ground transportation, hotels, and closing out the trip upon completion. I was also responsible for providing charter sales with aircraft availability and logistics.

Education

2009 Flight Safety New York, NY

FAA Dispatcher Lisence Aviation Dispatch

Graduated in 97 percentile.

Professional Affiliations

National Business Aviation Association

The Business Travel Club

Aviation Professionals

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