Manager Operations

MICHAEL C. SEGAL

Email: abpgao@r.postjobfree.com

Address:

City: Methuen

State: MA

Zip: 01844

Country: USA

Phone: 617-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Versatile, highly accomplished collections manager, with a strong record of performance across all functions, from; negotiation and asset recovery, to analyzing key performance indicators and market-share growth. Outstanding relationship manager among: strategic partners, attorneys, regulatory groups, and clients. Exceptional analytical and problem-solving abilities. Practiced budget administrator and priority manager with superior communication and interpersonal skills. Proven team builder and operations manager adept with cost-control and efficiency measures.

Educational Background:

High School Dipolma from Boston College, Boston MA 1/2001 to 5/2005 (Business Administration)

Job History / Details:

Executive Summary

COLLECTION OPERATIONS

Regulatory Compliance ~ Problem Solving ~ Diplomatic Negotiator

Versatile, highly accomplished collections manager, with a strong record of performance across all functions, from; negotiation and asset recovery, to analyzing key performance indicators and market-share growth. Outstanding relationship manager among: strategic partners, attorneys, regulatory groups, and clients. Exceptional analytical and problem-solving abilities. Practiced budget administrator and priority manager with superior communication and interpersonal skills. Proven team builder and operations manager adept with cost-control and efficiency measures.

Core Qualifications

Decisive

Process implementation

Settlement negotiation

Preview & Predictive dialers

Highly motivated self-starter

Performance evaluation

Ethical

Accounts receivables

Client brand awareness

Work flow management

Operations analysis

Strategic objective execution

Professional Experience

Current

ZWICKER & ASSOCIATES P.C Andover, MA

Collections Manager

Collaborate closely with senior management to spearhead company-wide initiatives and programs that support long-term business growth objectives. Partnered with CEO, Vice President of Collections, and Vice President of Litigation to develop quantitative models to improve the litigation flow of corporate accounts. Managed the day to day activities of 20 to 40 collectors, and a diverse variety of portfolios comprised of; consumer debt, corporate debt, and both private and federal student loans.

Key Achievements:

Manager of a national collection law firm after only six months in the industry.

Power of Green Leadership Award from American Express to acknowledge; commitment, performance, job knowledge and leadership.

Increase gross collections of American Express TPC Corporate Portfolio from an average of $190K to overage $596K per month.

Selected by CEO and VP of Collections to manage the startup of newly acquired corporate debt portfolio and exceeded budget expectations by over 200 percentage .

Manager of American Express High Balance Portfolio comprised of balances greater than $150K, "Cease and Desist"/Disputes, and Credit Bust Out accounts.

Selected by CEO and VP of Collections to lead multiple special projects including: Improved liquidation rates of the Bank of America Portfolio from .04 percentage to 1.08 percentage . Surpassing all industry competitors for Bank of America collections.

October 2007 to December 2009

SEGAL APARTMENT RENTALS Lowell, MA

Property Manager

Source and qualify tenant leads and show properties. Plan and implement marketing and advertising initiatives to generate leads and contribute to high occupancy and revenue levels.Develop, execute and administer contracts.Prepare and administer budgets and manage accounting/collections. Grow and manage multidisciplinary professional network of landlords, housing agency leadership, and tenants to support occupancy goals; manage inspections and regulatory requirements. Defined, implemented and manage strategic business plan.

Key Achievements:

Applied energy and skill to generate $90,000 in revenues during organization's first year.

Successfully leased 50 apartments and met regional non-profit's strict time and budgetary requirements.

Achieved $4.2M in rental revenues through cultivation of strong, long-term relationships with regional and local organizations.

Education

2005 Boston College Boston, MA

Bachelor of Science (B.S.) Business Administration

Contact this candidate