Customer Service Sales
Resume:
Melvin Oliver
Email: abpga7@r.postjobfree.com
Address: ***** ****** *****
City: Chester
State: VA
Zip: 23836
Country: USA
Phone: 804-***-****
Skill Level: Experienced
Salary Range: 55
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Melvin Max Oliver
12809 Hogans Alley
Chester, Va. 23836
abpga7@r.postjobfree.com
Banking Center Manager
Retail Banking Operations -Compliance - Banking Security - Sales Investigation
Proactive operations and management professional with a process driven, goal-oriented, and results-focused approach. Progressive leadership and supervisory experience and world class customer service that aids in surpassing financial and service objectives. Adept at creating processes and procedures in adherence to corporate and regulatory requirements.
Management Skills
Best practice implementation
Strategic Planning Execution
Employee Development
Effective Time Management
Organization Prioritization
Research Analysis
Collaborative Teamwork
Leadership Motivation
Customer Service
Problem Solving
Regulatory Compliance
Team Building
Professional Experience
Bethel Residential Home LLC Chester, Virginia
Business Owner / Director August 2008 - Present
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Recommend locations for new facilities and oversee the remodeling of current facilities.
Develop and implement client marketing strategies including advertising campaigns.
Bank of America, Colonial Heights, Virginia
Banking Center Manager April 1998 - August 2008
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Establish and maintain relationships with individual and business customers, and provide assistance with problems these customers may encounter.
Examine, evaluate, and process loan applications.
Plan, direct, and coordinate the activities of workers in branches, offices, or departments of such establishments as branch banks, brokerage firms, risk and insurance departments, or credit departments.
Oversee the flow of cash and financial instruments.
Recruit staff members and oversee training programs.
Network within communities to find and attract new business.
Prepare operational and risk reports for management analysis.
Footlocker, Richmond Virginia
Store Manager February 1987 - April 1998
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Establish and implement policies, goals, objectives, and procedures for their department.
Education
North Carolina Central University- Durham, NC
Business Management Degree 1986 GPA: 3.26
Additional Skills
Word, Office, Excel and Power point
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