Customer Service Sales

Melissa LaBracio

Email: abpg59@r.postjobfree.com

Address:

City: Honesdale

State: PA

Zip: 18431

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Educational Background:

High School Dipolma from Marywood University, Dunmore PA 1/2001 to 6/1994 (Legal Studies)

Job History / Details:

Executive Summary

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Core Qualifications

Highly customer service-oriented

Self-sufficient

Positive and friendly

People-oriented

Retail merchandising experience

Detail-oriented

Exceptional time management

Customer service management expertise

Skilled multi-tasker

Troubleshooting skills

Resolution-oriented

Dependable and reliable

Proficient in typing

Commissioned sales

Website maintenance

Scheduling

Proficient in Microsoft Office

Efficient data entry

Excellent work ethic

Relationship selling

Professional Experience

November 2006 to October 2012

Golden Karat Jewelry Store Mayfield, PA

Store Manager

Managed all levels of a retail store in the business of jewelry sales and repairs. Introduced & implemented a POS inventory management system that managed the store's multi million dollar inventory. Contributed to the design & maintained the new ecommerce store for The Golden Karat. Responsible for jewelry & minor watch repair. Managed advertising decisions and store promotional events. Managed the daily buying of gold, silver & platinum base on the current market values. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Checked that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner. Greeted customers in a timely fashion, while quickly determining their needs. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Built relationships with customers and the community to promote long-term business growth.

March 2004 to November 2006

Tokens Jewelry Clarks Summit, PA

Retail Store Manager

Managed a retail jewelry store that sold high end designer jewelry in-store & on-line. Managed Token's Jewelry ecommerce store with a strong focus on building their on-line business. Responsible for all aspects of running a retail store including customer relations, vendor relations, office management & sales in the store. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Informed customers about sales and promotions in a friendly and engaging manner. Promoted successful special events & followed up on customer's requests.

December 1994 to March 2004

Sterling Inc., Kay Jewelers Scranton, Harrisburg, PA

Assistant Manager, Office Manager

Responsible for daily office work, scheduling, managed a sales driven staff of over ten employees. Achieved personal and store sales goals on a monthly basis. Earned several trip incentives for meeting and exceeding sales goals. Created and managed many successful special events.

Attended trade shows and sales conferences. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Participated in outbound calling programs to existing customer base to increase return sales. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions.

Education

1996 Marywood University Dunmore, PA

Associate of Science Legal Studies

Contact this candidate